Caravan Handover & Delivery Coordinator

Snowy River Caravans; Canning; On-site; AUD 65,000 - 90,000; Full time

Job summary

Snowy River Caravans is seeking a Handover / Delivery Coordinator to manage the delivery process and ensure a professional customer experience for every handover.

The role involves being the main contact for delivery inquiries, updating customers on progress, and coordinating orders through the dealer portal, with close collaboration with sales and dealership teams.

Qualifications

• 2+ years' experience in caravan, RV, or automotive sectors.
• Strong customer service and relationship-building skills.
• Excellent organisation and time-management abilities.
• Ability to manage multiple customers and deadlines.
• Proactive, solutions-focused approach.

Responsibilities

• Being the main point of contact for customer delivery enquiries.
• Keeping customers regularly updated on progress of their caravan.
• Coordinating customer orders and delivery requirements.
• Finalising paperwork for dealership and caravan show sales.
• Managing orders through the dealer portal.
• Coordinating and conducting customer handovers.
• Ensuring handovers are completed accurately and on time.
• Working with sales and dealership teams to hit handover targets.
• Resolving issues quickly and keeping the customer experience central.

Skills

Customer service

Organization

Time management

Communication

Outlook

Excel

Driver's license

Teamwork

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

• Love customers and creating a great delivery experience?
• Coordinate and spoil our customers from sale to exciting final handover!
• Perfect opportunity for an automotive, caravan or RV customer service professional
  
  

• Love customers and creating a great delivery experience?
• Coordinate and spoil our customers from sale to exciting final handover!
• Perfect opportunity for an automotive, caravan or RV customer service professional
  
  

Our Company

At Snowy River Caravans, we pride ourselves on delivering an unforgettable experience to our customer through the prestigious products and exceptional quality we offer. Being a part of a global company, we are experiencing a substantial level of rapid growth as we embark on this journey to become a top leader in the industry. From humble beginnings, we have built a strong and passionate team that supports us in the planning for future development.

We are looking for an organised, energetic and customer-focused Handover / Delivery Coordinator to join our Perth dealership team.

This is a key role in the customer journey. Once the sale is complete, you take the wheel — keeping our customers informed, coordinating their order and ensuring everything is ready for an exciting and professional caravan handover.

The Role

As our Handover / Delivery Coordinator, you'll manage the delivery process and make sure every customer receives a professional and memorable experience.

Your Responsibilities Will Include

• Being the main point of contact for customer delivery enquiries
• Keeping customers regularly updated on the progress of their caravan
• Coordinating customer orders and delivery requirements
• Finalising paperwork for dealership and caravan show sales
• Managing and completing orders through the dealer portal
• Coordinating and conducting customer handovers
• Ensuring handovers are completed accurately and on time
• Working closely with the sales and dealership teams to achieve handover targets
• Resolving issues quickly and keeping the customer experience front and centre
  
  

You Will Need To Demonstrate

Ideally, you'll bring:

• 2+ years' experience in the caravan, recreational vehicle or automotive industr
• Strong customer service and relationship-building skills
• Excellent organisation and time-management skills
• Confidence managing multiple customers and deadlines
• Strong written and verbal communication skills
• Good computer skills, including Microsoft Outlook, Word & Excel
• A current driver's licence
• Caravan towing experience is highly regarded
• A proactive, solutions-focused approach
• The ability to work independently while being part of a collaborative dealership team
  
  

Ready to join us? We would love to speak with you about a career with Snowy River Caravans. Please apply via the link provided and we look forward to speaking to you shortly about your suitability.

The above position is open only to applicants who have current full time right to work in Australia. Applicants who do not have a current full time right to work In Australia will unfortunately not be considered and are respectfully asked not to apply.

At Snowy River Caravans we are committed to fostering diversity, inclusion, and equity. While our journey is ongoing, our shared goal is to create an environment where every individual is respected and valued. We are a community that recognises the strength of diversity.

No agencies please, we have this one covered!