Handover Administrator

Australian Caravan Centre; Heatherbrae; On-site; AUD 41,000 - 48,000; Full time

Job summary

Australian Caravan Centre is seeking a Handover Advisor to join our Newcastle dealership in Heatherbrae. This full-time role focuses on coordinating caravan handovers from preparation through delivery, ensuring an exceptional customer experience.

You will work with customers, sales teams, suppliers and internal departments to have caravans ready for a smooth handover. The position offers Monday–Friday 9am–5pm at Heatherbrae with an hourly rate of $30–$35 plus superannuation and an uncapped

Qualifications

• Customer Service: Previous experience in customer service or administration, with the ability to build positive relationships and deliver a great customer experience.
• Communication Skills: Confident communicating with customers, suppliers and internal teams, both face-to-face and over the phone.
• Organisation: Strong time-management skills and the ability to coordinate multiple tasks, manage competing priorities and meet deadlines.
• Attention to Detail: A high level of accuracy when completing data entry, maintaining records and preparing documentation.
• Technical Confidence: Comfortable learning about caravan features, functions and handover procedures. Previous automotive, caravan or dealership experience will be highly regarded.
• Computer Skills: Confident using computer systems and digital platforms, with the ability to learn new systems quickly.
• Personal Attributes: Proactive, reliable and self-motivated, with a positive attitude and a strong sense of accountability.
• Team Spirit: Enjoy working collaboratively in a fast-paced environment and supporting others to achieve shared goals.

Responsibilities

• Coordinating and conducting caravan handovers to deliver an exceptional customer experience.
• Communicating with customers to confirm delivery schedules and answer enquiries.
• Liaising with sales, workshop teams and suppliers to ensure caravans are ready for delivery.
• Managing caravan stock, daily stocktakes and incoming deliveries.
• Preparing pre-delivery paperwork, repair orders and parts allocations.
• Maintaining accurate customer records, sales data and digital files.
• Providing administrative support to the sales team and Sales Manager.
• Assisting with the preparation and organisation of industry show administration and stock.

Job description

Australian Caravan Centre are currently recruiting for a Handover Advisor to join our team at our Newcastle dealership located in Heatherbrae.

As a Handover Advisor, you will play a key role in delivering an exceptional customer experience by coordinating caravan handovers from preparation through to delivery. You'll work closely with customers, the sales team, suppliers and internal departments to ensure every caravan is ready for a smooth and memorable handover.

If you have a passion for customer service, strong organisational skills and enjoy working in a fast-paced team environment, we want you on our team!

Full-time position available
Monday – Friday | 9am – 5pm
Heatherbrae location

$30 - $35 per hour + Superannuation with an attractive uncapped commission structure

Your key responsibilities will be:

Coordinating and conducting caravan handovers to deliver an exceptional customer experience.

Communicating with customers to confirm delivery schedules and answer enquiries.

Liaising with sales, workshop teams and suppliers to ensure caravans are ready for delivery.

Managing caravan stock, daily stocktakes and incoming deliveries.

Preparing pre-delivery paperwork, repair orders and parts allocations.

Maintaining accurate customer records, sales data and digital files.

Providing administrative support to the sales team and Sales Manager.

Assisting with the preparation and organisation of industry show administration and stock.

About you:

Customer Service: Previous experience in customer service or administration, with the ability to build positive relationships and deliver a great customer experience.

Communication Skills: Confident communicating with customers, suppliers and internal teams, both face-to-face and over the phone.

Organisation: Strong time-management skills and the ability to coordinate multiple tasks, manage competing priorities and meet deadlines.

Attention to Detail: A high level of accuracy when completing data entry, maintaining records and preparing documentation.

Technical Confidence: Comfortable learning about caravan features, functions and handover procedures. Previous automotive, caravan or dealership experience will be highly regarded.

Computer Skills: Confident using computer systems and digital platforms, with the ability to learn new systems quickly.

Personal Attributes: Proactive, reliable and self-motivated, with a positive attitude and a strong sense of accountability.

Team Spirit: Enjoy working collaboratively in a fast-paced environment and supporting others to achieve shared goals.

The successful candidate must provide a current police check.

Only shortlisted candidates will be notified.