Call Centre/Customer Service Professional

Government client (agency undisclosed); Maryborough; On-site; AUD 55,000 - 75,000; Full time

Job summary

DFP seeks a Call Centre/Customer Service Officer to join the Maintenance Response Centre, handling maintenance enquiries and coordinating requests for schools, housing tenants, police facilities and other government clients.

You will resolve enquiries efficiently, maintain records, and support timely work orders and reporting while building positive relationships with suppliers and stakeholders.

Qualifications

• Outstanding customer service and communication skills.
• Strong data entry and typing abilities.
• High attention to detail and accuracy.
• Ability to work effectively in a fast-paced environment.
• Strong organisational and administrative skills.
• Proven ability to work collaboratively within a team.
• Professional attitude and strong work ethic.
• Sound computer skills, including Microsoft Office applications.

Responsibilities

• Answer and manage incoming calls within a high-volume call centre environment
• Respond to maintenance service requests from external clients
• Assist tenants and stakeholders with maintenance enquiries and updates
• Create and process work orders accurately
• Manage internal and external correspondence
• Maintain and update records, databases and information systems
• Prepare documentation and reports as required
• Build and maintain positive relationships with suppliers, contractors and stakeholders
• Apply effective negotiation, dispute resolution and conflict management skills when required

Skills

Customer service

Data entry

Attention to detail

Multitasking

Microsoft Office

Job description

Are you a customer-focused professional who thrives in a fast-paced environment and enjoys helping people solve problems? We are seeking an experienced Call Centre/Customer Service Officer to join a busy Government Maintenance Response Centre, providing vital support to a diverse range of Queensland community stakeholders. This is an excellent opportunity to be part of a close-knit team delivering high-quality customer service while coordinating maintenance requests for schools, public housing tenants, police facilities, and other government clients.

About the Role

As a Call Centre/Customer Service Officer, you will be a key member of the Maintenance Response Centre team, responsible for managing maintenance enquiries and ensuring customer requests are resolved efficiently and professionally.

Key Responsibilities

• Answer and manage incoming calls within a high-volume call centre environment
• Respond to maintenance service requests from external clients
• Assist tenants and stakeholders with maintenance enquiries and updates
• Create and process work orders accurately
• Manage internal and external correspondence
• Maintain and update records, databases and information systems
• Prepare documentation and reports as required
• Build and maintain positive relationships with suppliers, contractors and stakeholders
• Apply effective negotiation, dispute resolution and conflict management skills when required

About You

• Outstanding customer service and communication skills
• Strong data entry and typing abilities
• High attention to detail and accuracy
• Ability to work effectively in a fast-paced environment
• Strong organisational and administrative skills
• Proven ability to work collaboratively within a team
• Professional attitude and strong work ethic
• Sound computer skills, including Microsoft Office applications

Highly Desirable

• Previous call centre or contact centre experience
• Knowledge of maintenance coordination or facilities management
• Understanding of the building, construction or maintenance industry

Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.

In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process.

If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via [e-mail] or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.