Call Centre/Customer Service Professional

DFP Recruitment; Maryborough; On-site; AUD 65,000 - 90,000; Full time

Job summary

DFP Recruitment is currently seeking a dedicated Call Centre/Customer Service Officer to join a Government Maintenance Response Centre in Queensland. You will handle maintenance enquiries, coordinate work orders and liaise with schools, tenants and other government clients to ensure timely resolutions.

You will need outstanding customer service, strong data entry and Microsoft Office skills, and the ability to stay organized in a fast-paced environment while building positive relationships with

Qualifications

• Outstanding customer service and communication skills.
• Strong data entry and typing abilities.
• High attention to detail and accuracy.
• Ability to work effectively in a fast-paced environment.
• Proficient with Microsoft Office applications.

Responsibilities

• Answer and manage high-volume calls from external clients.
• Respond to maintenance service requests and create work orders.
• Assist tenants and stakeholders with enquiries and updates.
• Maintain records and generate reports as required.
• Build relationships with suppliers, contractors and stakeholders.

Skills

Customer service

Data entry

Attention to detail

Fast-paced environment

Microsoft Office

Tools

Microsoft Office

Job description

Are you a customer-focused professional who thrives in a fast-paced environment and enjoys helping people solve problems? We are seeking an experienced Call Centre/Customer Service Officer to join a busy Government Maintenance Response Centre, providing vital support to a diverse range of Queensland community stakeholders.

This is an excellent opportunity to be part of a close-knit team delivering high-quality customer service while coordinating maintenance requests for schools, public housing tenants, police facilities, and other government clients.

About the Role

As a Call Centre/Customer Service Officer, you will be a key member of the Maintenance Response Centre team, responsible for managing maintenance enquiries and ensuring customer requests are resolved efficiently and professionally.

Key Responsibilities

• Answer and manage incoming calls within a high-volume call centre environment
• Respond to maintenance service requests from external clients
• Assist tenants and stakeholders with maintenance enquiries and updates
• Create and process work orders accurately
• Manage internal and external correspondence
• Maintain and update records, databases and information systems
• Prepare documentation and reports as required
• Build and maintain positive relationships with suppliers, contractors and stakeholders
• Apply effective negotiation, dispute resolution and conflict management skills when required

About You

To be successful in this role, you will demonstrate:

• Outstanding customer service and communication skills
• Strong data entry and typing abilities
• High attention to detail and accuracy
• Ability to work effectively in a fast-paced environment
• Strong organisational and administrative skills
• Proven ability to work collaboratively within a team
• Professional attitude and strong work ethic
• Sound computer skills, including Microsoft Office applications

Highly Desirable

• Previous call centre or contact centre experience
• Knowledge of maintenance coordination or facilities management
• Understanding of the building, construction or maintenance industry

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise [e-mail]1300 337 000and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Do not submit any sensitive personal information in your resume.