Call Centre Operator

DFP Recruitment; Sydney; On-site; AUD 55,000 - 62,000; Full time

Job summary

DFP Recruitment is seeking experienced Customer Service Officers to join a fast-paced contact centre supporting a confidential healthcare organisation in Sydney. This temporary assignment runs from October to December 2026 with potential extension, and is based in Sydney CBD with a 9am–5pm, Monday–Friday schedule.

You will handle high volumes of registration-related enquiries from healthcare professionals, with opportunities to develop contact centre, administration and stakeholder service

Qualifications

• Previous experience in a contact centre or high-volume customer service environment.
• Strong verbal and written communication skills; ability to work in a fast-paced, KPI-driven setting.
• Excellent attention to detail and accurate data-entry skills.
• Professional, reliable and customer-focused approach.
• Confidence managing challenging or complex enquiries with empathy.
• Availability to commence on 12 October 2026.

Responsibilities

• Respond to enquiries via phone, email and web channels in accordance with established guidelines.
• Assist healthcare professionals with registration-related enquiries.
• Accurately record customer interactions and update information within internal systems.
• Meet performance expectations relating to call handling, schedule adherence, productivity and quality.
• Escalate or refer complex enquiries to the appropriate team.
• Adapt communication style to support customers from diverse backgrounds.
• Maintain confidentiality when managing sensitive information.
• Contribute to continuous improvement initiatives across the contact centre.
• Participate in coaching, feedback and performance development activities.

Skills

Customer service experience

Communication skills

Attention to detail

Data entry

Education

Health graduate

Job description

Customer Service Officer Sydney CBD | 12 October to 18 December 2026 | Potential Extension

We are seeking experienced Customer Service Officers to join a fast-paced contact centre supporting a confidential organisation within the healthcare sector.

What’s on offer

• Temporary assignment from October to December 2026 (Potential for the assignment to be extended)


• $42.85p/h + Super


• Full time, Monday to Friday, 9am–5pm


• Convenient Sydney CBD location


• Valuable experience within the healthcare sector


• Structured onboarding and a supportive team environment


• An opportunity to develop your contact centre, administration and stakeholder service experience

This temporary assignment will involve managing a high volume of registration-related enquiries from healthcare professionals. It would suit experienced contact centre professionals as well as health graduates looking to gain valuable experience in a professional, service-focused environment.

Key Responsibilities

• Respond to enquiries via phone, email and web channels in accordance with established guidelines


• Assist healthcare professionals with registration-related enquiries


• Accurately record customer interactions and update information within internal systems


• Meet performance expectations relating to call handling, schedule adherence, productivity and quality


• Escalate or refer complex enquiries to the appropriate team


• Adapt your communication style to support customers from diverse backgrounds


• Maintain strict confidentiality when managing sensitive information


• Contribute to continuous improvement initiatives across the contact centre


• Participate in coaching, feedback and performance development activities

Information and Records Management

• Maintain accurate and up-to-date records within internal systems


• Ensure documentation complies with relevant policies, procedures and legislative requirements


• Manage electronic files in line with established records management standards


• Complete data entry with a high level of accuracy and attention to detail

About You

To be successful, you will ideally have:

• Previous experience in a contact centre or high-volume customer service environment


• Strong verbal and written communication skillsThe ability to work effectively in a fast-paced, KPI-driven environment


• Excellent attention to detail and accurate data-entry skills


• A professional, reliable and customer-focused approach


• Confidence managing challenging or complex enquiries with empathy


• Availability to commence on 12 October 2026

Applications are also encouraged from recent health graduates with strong customer service, communication and administrative skills who are interested in developing their experience within the healthcare sector.

We look forward to hearing from you!

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via @dfp.com.au or 13000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.