Customer Service Consultant

Wood Recruitment; Western Australia; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Staff benefits

Wellbeing programs

Friendly team culture

Professional development

Job summary

Wood Recruitment is seeking a Service Consultant to join the team on a 12-month maximum term contract, based in Osborne Park. The role focuses on client-centric service delivery in a busy environment, handling inquiries, coordinating requests, and ensuring accurate record-keeping.

The ideal candidate will have customer service or administrative experience, strong communication skills, and a proactive, solutions-focused approach. Full working rights in Australia are required.

Qualifications

• Experience in a customer service or administrative role.
• Strong written and verbal communication skills.
• Ability to manage client enquiries, concerns and complaints effectively.
• High attention to detail and strong organisational skills.
• Comfortable using computer systems and learning new processes quickly.
• Proactive, solutions-focused approach.
• Ability to prioritise tasks and work under pressure.
• Team player with a positive, can-do attitude.
• Resilient and professional when dealing with challenging situations.
• Eligible to work in Australia.

Responsibilities

• Act as the first point of contact for client enquiries.
• Manage calls and emails promptly and professionally.
• Provide clear guidance and support to clients on next steps.
• Coordinate service requests and follow-ups efficiently.
• Record all client interactions accurately in internal systems.
• Escalate complex issues to senior staff as needed.
• Keep clients updated on progress and outcomes.
• Process invoices and administrative tasks accurately.
• Support the team with general office and organisational duties.

Skills

Customer service

Administrative tasks

Written and verbal communication

Attention to detail

Computer systems proficiency

Proactive problem solving

Prioritisation under pressure

Team player

Resilience

Job description

Our client is seeking a professional and client-focused Service Consultant to join their team on a 12-month maximum term contract, based in Osborne Park. This role is ideal for someone who enjoys helping people, solving problems, and delivering high-quality service in a busy, fast-paced environment.

What you’ll be doing:

• Acting as the first point of contact for client enquiries
• Managing calls and emails promptly and professionally
• Providing clear guidance and support to clients on next steps
• Coordinating service requests and follow-ups efficiently
• Recording all client interactions accurately in internal systems
• Escalating complex issues or complaints to senior staff when needed
• Keeping clients updated on progress and outcomes
• Processing invoices and administrative tasks accurately
• Supporting the team with general office and organisational duties

What you’ll need:

• Must have previous experience in a customer service or administrative role
• Strong communication skills, both written and verbal
• Ability to manage client enquiries, concerns, and complaints effectively
• High attention to detail and strong organisational skills
• Comfortable using computer systems and learning new processes quickly
• A proactive, solutions-focused approach
• Ability to prioritise tasks and work under pressure
• A team player with a positive, can-do attitude
• Resilient and professional when dealing with challenging situations
• Full working rights in Australia

What’s in it for you:

• 12-month contract with the opportunity to develop your skills
• Friendly and supportive team culture
• Access to staff benefits and wellbeing programs
• Chance to grow your knowledge in a professional environment