Service Delivery Coordinator

DFP Recruitment; Adelaide; On-site; AUD 60,000 - 75,000; Full time

Job summary

DFP Recruitment Services are currently recruiting on behalf of our client for a Service Delivery Coordinator to join their team in a permanent full-time relieving capacity.

This role is ideal for an organised, proactive, and customer-focused individual who enjoys working in a fast-paced environment and coordinating people and resources to ensure seamless service delivery.

Qualifications

• Understanding rostering, scheduling and employee allocations.
• Knowledge of WHS, fatigue management and quality requirements.
• Experience interpreting awards, pay rates and terms of employment.
• Strong ICT skills and experience with rostering software.

Responsibilities

• Coordinate employee rosters and resource allocations to ensure service coverage.
• Monitor live rosters and adjust to meet changing needs.
• Liaise with clients and staff on rostering changes and bookings.
• Monitor service delivery quality and prepare basic reports.

Skills

Rostering

Scheduling

Client liaison

Payroll

WHS

Communication

Tools

Rostering software

Job description

DFP Recruitment Services are currently recruiting on behalf of our client for a Service Delivery Coordinator to join their team in a permanent full-time relieving capacity.

This role is ideal for an organised, proactive, and customer-focused individual who enjoys working in a fast-paced environment and coordinating people and resources to ensure seamless service delivery.

You will play a key role in managing employee rostering, scheduling, and resource allocation to maintain effective service coverage, meet client requirements, and deliver high-quality service in an efficient and cost-effective manner.

As this is a relieving position covering annual leave and sick leave, flexibility and availability are essential. The successful candidate will need to be comfortable working in a busy, call-centre-style environment where priorities can change quickly.

Key Responsibilities

Rostering & Scheduling

• Coordinate employee rosters and resource allocations to maintain effective service coverage.
• Monitor live rosters and make adjustments as required to meet changing operational needs.
• Ensure compliance with fatigue management guidelines, client requirements, and workplace obligations.
• Manage short-notice absences and arrange replacement personnel as needed.

Client & Employee Liaison

• Act as a key point of contact for clients regarding rostering issues, service bookings, and staffing requirements.
• Communicate roster changes and scheduling updates clearly and efficiently to employees.
• Respond to employee enquiries and support employee welfare.
• Build and maintain strong relationships with clients, employees, and internal stakeholders.

Service Delivery & Quality Assurance

• Monitor service levels and address issues that may affect service quality or continuity.
• Identify and resolve rostering discrepancies and service delivery concerns.
• Maintain accurate records and prepare reports relating to overtime, training, and key performance indicators (KPIs).

Payroll & Administration

• Review payroll exception reports and identify discrepancies.
• Prepare pay adjustments and maintain accurate payroll documentation.
• Assist with interpreting applicable Awards, pay rates, and employment conditions.
• Ensure rostering and payroll information is accurate and up to date.

About You

To be successful in this role, you will have:

• A sound understanding of rostering, scheduling, and employee allocations.
• An understanding of Work Health and Safety (WHS), fatigue management, and quality requirements.
• Demonstrated experience interpreting Awards, pay rates, and employment conditions.
• Strong computer skills, with experience using rostering software highly regarded.
• Excellent written and verbal communication and interpersonal skills.
• Strong organisational skills and the ability to manage competing priorities under pressure.
• A proactive, solutions-focused approach with excellent attention to detail.
• The ability to work autonomously while contributing positively to a team.

Essential Requirements

• Full, unrestricted Australian working rights.
• Flexibility and willingness to provide relieving coverage for annual leave and sick leave, including availability across a 24/7 operation when required.
• Willingness to undergo a National Police Check.

Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise [e-mail]1300 337 000and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.