Customer Experience Lead, Community Banking

Bendigobank; Sydney; In loco; AUD 55.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health benefits

BEN U learning program

Descrizione del lavoro

Bendigo Bank – Community Bank Galston in NSW is seeking a dedicated Customer Service Officer to join our branch. You will help customers meet their banking goals through transactions, advice, and support for online platforms, while maintaining risk controls and delivering exceptional service.

You'll work with a team to understand customers' needs, promote appropriate products, and support digital literacy. This is a permanent, full-time role in Galston with a 76-hour fortnight roster.

Competenze

• Experience in customer service environment and ability to achieve targets.
• Attention to detail to ensure secure, accurate transactions with a risk mindset.
• Confident in face-to-face and phone communications with customers.

Mansioni

• Assist customers with transactions and explain online platforms.
• Identify customer needs and present suitable banking products and services.
• Support customers with digital literacy and online banking.
• Be the face of the branch, handling queries and processing paperwork with risk awareness.

Conoscenze

Customer service experience

Effective communicator

Descrizione del lavoro

Bendigo Bank – Community Bank Galston in NSW is seeking a dedicated Customer Service Officer to join our branch. You will help customers meet their banking goals through transactions, advice, and support for online platforms, while maintaining risk controls and delivering exceptional service.

You'll work with a team to understand customers' needs, promote appropriate products, and support digital literacy. This is a permanent, full-time role in Galston with a 76-hour fortnight roster.