Customer Service Champion — Banking & Community

Bendigobank; Rochester; On-site; AUD 52,000 - 76,000; Full time

Benefits offered by this job

Health and wellbeing support

Corporate university BEN U

Flexible policies

Job summary

Bendigo Bank is seeking a Customer Service Officer in Rochester, VIC. This 12-month, full-time fixed-term contract puts you in the driver’s seat of service delivery, helping customers achieve their banking goals and guiding them through transactions and online platforms.

You’ll welcome opportunities to educate customers about our products, build connections in the community, and participate in on-the-job training and external development to advance your career while contributing to the branch’s

Qualifications

• Deliver exceptional customer service with targets.
• Communicate with customers face-to-face and over the phone.
• Understand what makes Bendigo Bank different.
• Commit to ongoing learning and development.

Responsibilities

• Assist customers with transactions and explain online banking options.
• Identify needs and recommend Bendigo Bank products and services.
• Support customers with digital literacy and online platforms.
• Process transactions and manage cash with risk awareness.

Skills

Customer service

Communication skills

Attention to detail

Cash handling

Banking knowledge

Job description

Bendigo Bank is seeking a Customer Service Officer in Rochester, VIC. This 12-month, full-time fixed-term contract puts you in the driver’s seat of service delivery, helping customers achieve their banking goals and guiding them through transactions and online platforms.

You’ll welcome opportunities to educate customers about our products, build connections in the community, and participate in on-the-job training and external development to advance your career while contributing to the branch’s