Customer Experience Pro — Community Banking

Bendigobank; Melbourne; On-site; AUD 60,000 - 72,000; Full time

Benefits offered by this job

Health and wellbeing support

Discounted gym memberships

Private health insurance options

Employee Assistance Program (EAP)

BEN U corporate university

Job summary

Bendigo Bank invites applications for a Customer Service Officer in Elwood, VIC. This role focuses on delivering exceptional in-branch service, handling transactions, guiding customers on digital banking, and tailoring solutions to individual needs.

The role emphasizes strong communication, risk-aware work practices, and a collaborative mindset to support the community banking model and branch team.

Qualifications

• Experience in customer service environment and the ability to achieve targets.
• Strong attention to detail to ensure secure, accurate transactions with a risk mindset.
• Confidence to communicate face to face and over the phone with customers.
• Eagerness to understand and communicate what makes our bank different.
• Drive for collaboration and working with others in a team.

Responsibilities

• Interact with customers to understand their banking needs and preferences.
• Assist with transactions, cash handling, and paperwork while prioritising risk controls.
• Educate customers on online banking and digital platforms.
• Promote Bendigo Bank products and services relevant to customers.

Skills

Customer service

Targets

Attention to detail

Communication

Risk mindset

Team collaboration

Job description

Bendigo Bank invites applications for a Customer Service Officer in Elwood, VIC. This role focuses on delivering exceptional in-branch service, handling transactions, guiding customers on digital banking, and tailoring solutions to individual needs.

The role emphasizes strong communication, risk-aware work practices, and a collaborative mindset to support the community banking model and branch team.