Customer Service Officer | Community Banking Growth

Bendigobank; Pinjarra; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Health & wellbeing benefits

BEN U education program

Job summary

Bendigo Bank's Community Bank Pinjarra in WA is hiring a Customer Service Officer. You’ll be the face of the branch, helping customers with transactions, guiding digital banking, and recommending products to suit their needs.

This permanent, full-time role in Pinjarra carries a 76-hour fortnight roster, with on-job training and development through Bendigo's BEN U.

We value community, mateship and flexible policies, plus health benefits in a supportive, customer‑focused culture.

Qualifications

• Experience in customer service environment and the ability to achieve targets.
• Strong attention to detail to ensure secure, accurate transactions with a risk mindset.
• Confidence to communicate with new and existing customers face to face and over the phone.
• Eagerness to understand and communicate what makes our bank different.
• Drive for collaboration - mateship is crucial for us to work together and achieve our goals.
• Experience in the banking and finance industry is a plus but not essential.

Responsibilities

• Explore customers’ needs through in-depth conversations to help them achieve their financial goals and partnering with different specialists within the branch.
• Keeping up with constant change. You’ll support our customers with their digital literacy and online banking needs as we continue to innovate our offerings.
• Being the face of the branch and customer service. Become our customer’s go-to person for anything from processing transactions, handling cash, investigating queries or assisting with paperwork, all while keeping risk considerations at the forefront.
• Embracing an attitude of lifelong learning. Bring your brilliant mind, and we’ll help you take your career to the next level with on-job training and external development opportunities.
• Building connections. A role at Bendigo Bank means supporting our customers, giving back and making our communities a better place… while having some fun along the way!

Skills

Customer service experience

Attention to detail

Face-to-face & phone communication

Banking knowledge

Collaboration/mateship

Job description

Bendigo Bank's Community Bank Pinjarra in WA is hiring a Customer Service Officer. You’ll be the face of the branch, helping customers with transactions, guiding digital banking, and recommending products to suit their needs.

This permanent, full-time role in Pinjarra carries a 76-hour fortnight roster, with on-job training and development through Bendigo's BEN U.

We value community, mateship and flexible policies, plus health benefits in a supportive, customer‑focused culture.