Customer Service & Call Centre Pro - Mon-Fri Growth

Wood Recruitment; Western Australia; On-site; AUD 50,000 - 70,000; Full time

Job summary

Wood Recruitment is seeking a Customer Service / Call Centre Officer to join a fast-paced operational environment in Perth. This role is ideal for candidates who enjoy working with customers, coordinating bookings, and solving problems quickly in a high-volume phone environment.

We welcome applicants from customer service, call centers, outbound telesales, transport/logistics, dispatch, retail, and hospitality backgrounds.

Qualifications

• Experience in customer service or call centre roles.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Australian citizenship or permanent residency.

Responsibilities

• Handle inbound and outbound customer calls in a high-volume environment.
• Manage service bookings and customer requests efficiently.
• Coordinate with internal teams to ensure services are delivered smoothly.
• Follow up with customers regarding bookings and updates.
• Maintain accurate customer and booking records.
• Assist with new client onboarding and service enquiries.

Skills

Customer service

Call centre

Communication

Detail-oriented

Multitasking

Proactive attitude

Job description

Wood Recruitment is seeking a Customer Service / Call Centre Officer to join a fast-paced operational environment in Perth. This role is ideal for candidates who enjoy working with customers, coordinating bookings, and solving problems quickly in a high-volume phone environment.

We welcome applicants from customer service, call centers, outbound telesales, transport/logistics, dispatch, retail, and hospitality backgrounds.