Customer Service / Call Centre Officer

Wood Recruitment; Western Australia; On-site; AUD 50,000 - 70,000; Full time

Job summary

Wood Recruitment is seeking a Customer Service / Call Centre Officer to join a fast-paced operational environment in Perth. This role is ideal for candidates who enjoy working with customers, coordinating bookings, and solving problems quickly in a high-volume phone environment.

We welcome applicants from customer service, call centers, outbound telesales, transport/logistics, dispatch, retail, and hospitality backgrounds.

Qualifications

• Experience in customer service or call centre roles.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Australian citizenship or permanent residency.

Responsibilities

• Handle inbound and outbound customer calls in a high-volume environment.
• Manage service bookings and customer requests efficiently.
• Coordinate with internal teams to ensure services are delivered smoothly.
• Follow up with customers regarding bookings and updates.
• Maintain accurate customer and booking records.
• Assist with new client onboarding and service enquiries.

Skills

Customer service

Call centre

Communication

Detail-oriented

Multitasking

Proactive attitude

Job description

Wood Recruitment is seeking a Customer Service / Call Centre Officer to join a fast-paced operational environment in Perth.

This role is ideal for candidates who enjoy working with customers, coordinating bookings, and solving problems quickly in a high-volume phone environment.

We welcome applicants from customer service, call centers, outbound telesales, transport/logistics, dispatch, retail, and hospitality backgrounds.

What you’ll be doing:

• Handling inbound and outbound customer calls in a high-volume environment
• Managing service bookings and customer requests efficiently
• Coordinating with internal teams to ensure services are delivered smoothly
• Following up with customers regarding bookings and updates
• Maintaining accurate customer and booking records
• Assisting with new client onboarding and service enquiries

What you’ll need:

• Previous experience in a customer service or call centre role
• Experience in outbound telesales or phone-based environments is highly regarded
• Backgrounds in dispatch, bookings, logistics, retail or hospitality are welcome
• Strong communication and interpersonal skills
• A confident and friendly phone manner
• Excellent attention to detail and organisation
• Ability to multitask in a fast-paced environment
• A proactive, solutions-focused attitude
• Australian citizenship or permanent residency

What’s in it for you:

• Guaranteed salary increases linked to new clients signed
• Stable Monday – Friday full-time hours
• Modern office located close to major public transport routes
• A young, dynamic and supportive team culture
• Full training provided to help you succeed in the roleRegular team events and social activities
• Real opportunities for long-term career progression