Customer Service Officer - Hybrid Work & Growth

Department of Housing and Works; Western Australia; Hybrid; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Flexible work options

Professional development

Generous leave entitlements

Modern workspaces

Activity-based work hubs

Health insurance discounts

Wellness programs

Diversity and inclusion initiatives

Job summary

Department of Housing and Works in Western Australia is seeking a Customer Service Officer to deliver high-quality service and support to diverse customers. You will be the first point of contact, assisting via multiple channels with accurate information and processes for applications, while maintaining detailed records and ensuring positive outcomes.

The role requires excellent communication, attention to detail, and the ability to manage competing priorities in a collaborative team.

Qualifications

• Experience delivering high-quality customer service across multiple channels.
• Strong communication and interpersonal skills with a customer-focused mindset.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Deliver high-quality service and support to customers as the first point of contact.
• Assist customers through various channels with accurate information and advice.
• Process applications and requests, maintain detailed records, and contribute to positive outcomes.
• Maintain records and contribute to service improvements.
• Work collaboratively to manage priorities in a fast-paced environment.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Attention to detail

Tools

CRM systems

MS Office

Job description

Department of Housing and Works in Western Australia is seeking a Customer Service Officer to deliver high-quality service and support to diverse customers. You will be the first point of contact, assisting via multiple channels with accurate information and processes for applications, while maintaining detailed records and ensuring positive outcomes.

The role requires excellent communication, attention to detail, and the ability to manage competing priorities in a collaborative team.