Perth Customer Service Officer — Growth & Impact

Energy & Fertilisers Limited; Perth; On-site; AUD 52,000 - 72,000; Full time

Benefits offered by this job

Share plan

Incentive plan

Flexible work

Novated leasing

Staff discounts

Parental leave

Professional development

Job summary

Kleenheat in Perth is seeking customer-focused individuals to join as Customer Service Officers starting early January 2027. You’ll be the first point of contact, delivering easy, helpful, and memorable experiences across phone, email, web chat and social media.

This permanent onsite role offers development opportunities, a collaborative team, and flexible work options where applicable. You’ll handle account setup, billing questions and multi-channel support while building trusted relationships

Qualifications

• Customer service experience and a passion for helping people succeed.
• Excellent communication skills with the confidence to connect with customers from all walks of life.
• Positive mindset, integrity and commitment to an inclusive workplace.
• Adaptable and calm approach within a fast-paced environment.

Responsibilities

• Deliver exceptional customer experiences across phone, email, web chat, and social media.
• Work as part of a high-performing team that values collaboration and continuous improvement.
• Resolve customer enquiries efficiently and accurately.
• Provide effective solutions that support customers in account setup, maintenance and billing requests.
• Build trusted and positive relationships through every customer interaction.

Skills

Customer service

Communication

Time management

Tech savvy

Collaboration

Adaptability

Tools

CRM software

Job description

Kleenheat in Perth is seeking customer-focused individuals to join as Customer Service Officers starting early January 2027. You’ll be the first point of contact, delivering easy, helpful, and memorable experiences across phone, email, web chat and social media.

This permanent onsite role offers development opportunities, a collaborative team, and flexible work options where applicable. You’ll handle account setup, billing questions and multi-channel support while building trusted relationships