Customer Service Officer

LP Commercial Photography; Brisbane; Presencial; AUD 51.000 - 52.000; Jornada completa

Descripción de la vacante

LP Commercial Photography in Heathwood, Brisbane, is seeking a Customer Service Officer to join a busy team. You will handle online and phone inquiries, manage bookings for staff and drivers, and ensure timely deliveries while maintaining excellent client relationships.

You will work Monday to Friday from 7.00am to 4.00pm on a casual basis, with responsibilities including DIFOT adherence, claims handling for damages, and data entry in the company system.

Formación

• Experience in customer service or administration.
• Ability to work unsupervised and independently.
• Strong problem solving and solution-focused mindset.
• Proficient in Microsoft Office with good computer literacy.

Responsabilidades

• Respond to online and phone enquiries in a timely and professional manner.
• Coordinate bookings and schedules for staff and drivers.
• Follow up deliveries to ensure DIFOT.
• Assist customers with claims for damages or incomplete goods.
• Create strong relationships with customers and provide updates.
• Coordinate with warehouse and factory on damage claims.
• Document all claims and enquiries in the company database.
• Represent the company professionally at all times.
• Schedule deliveries.

Conocimientos

Customer service

Administration

Internal sales

Problem solving

Herramientas

Microsoft Office

CRM software

Descripción del empleo

Call Centre and Customer Service

Heathwood, Brisbane, Australia

Customer Service Officer

• $37.13 per hour casual rate
• Monday to Friday 7.00am-4.00pm
• Heathwood Location
• Manufacturing industry
• Starting ASAP

We are seeking a dynamic, self starter to join a busy customer service team in Heathwood. As the Customer Service Officer, you will be responsible for the developing effective relationships with the clients national customer base.

Primary Roles and Responsibility

• Responding to online and phone enquiries in a timely and professional manner
• Performing bookings and schedules for staff and delivery drivers
• Following up on deliveries and ensuring DIFOT is adhered to
• Assisting Customers with claims relating to damages, breakages and/or incomplete goods
• Create strong relationships with customers and offering quick and responsive updates
• Liaise with the warehouse and factory staff in regards to damage claims
• Document all claims and enquiries into the company database
• Represent the company in a professional and positive manner at all times
• Scheduling of deliveries

To be successful you will need to demonstrate:

• Experience in Customer Service, Internal Sales and/or Administration
• A self starter who can work unsupervised and independently
• Strong problem solving skills and a solutions focused attitude essential
• Strong computer literacy with experience in Microsoft suite
• Be a positive, solutions focused customer service officer
• High levels of attention to detail and a passion for streamlining and enhancing efficiency’s
• Team first mentality, with a passion for supporting and helping others

Job Information

Job Reference: 210110336_1760423225
Salary: AU$37 - AU$38 per hour
Salary From: AU$37
Salary To: AU$38
Salary Type: hour
Consultant Name: Hannah Limond
Job Industries: Call Centre and Customer Service
Job Locations: Heathwood, Brisbane, Australia
Job Types: Temporary
Job Skills: Sales, Administration,