Customer Service Supervisor - Perth City

RGIT Australia; Perth; On-site; AUD 30,000 - 39,000; Full time

Benefits offered by this job

Hourly rates + shift loadings + KPI

Earned Wage Access

Training and development

Discounts on car rentals

Discounts and offers

Career development support

Job summary

RGIT Australia in Perth is seeking a Customer Service Supervisor to lead the local branch's customer service team. You will oversee daily operations, supervise staff, monitor performance, and ensure inquiries are handled promptly and professionally.

The role requires at least two years in customer service with one in supervision, strong communication, leadership, problem-solving, and the ability to manage multiple priorities in a fast-paced setting. A valid driver’s license is also required.

Qualifications

• Minimum 2 years in customer service with at least 1 year in a supervisory role
• Excellent communication and interpersonal skills
• Strong leadership and management abilities
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment with multiple priorities

Responsibilities

• Oversee and supervise the rental sales team, ensuring staff provide exceptional service
• Ensure compliance with customer service policies and timely handling of inquiries
• Respond to customer inquiries and complaints, resolving issues and escalating as needed
• Support the Branch Manager with fleet and facility maintenance, compliance and control

Skills

Customer service

Communication

Leadership

Analytical thinking

Time management

Job description

Customer Service Supervisor - Perth City

Perth, Western Australia 6000, Australia

Full-time Permanent Entry Level

Posted 22 Sep 2026

Description

Summary:

We are seeking a highly motivated Customer Service Supervisor to help oversee our customer service team at Perth City. The successful candidate will be responsible for ensuring that our customers receive exceptional service and support. The Customer Service Supervisor will be responsible for supporting the day-to-day operations of the branch, including supervising staff, monitoring performance, and ensuring that customer inquiries are handled in a timely and professional manner.

Responsibilities:

• Oversee and supervise the rental sales team, ensuring that all staff are trained and equipped to provide exceptional service to our customers.


• Ensure compliance with customer service policies and procedures to ensure that all customer inquiries are handled in a timely and professional manner.


• Respond to customer inquiries and complaints (including Hot Alerts), resolving issues and escalating as needed to ensure that customer satisfaction is maintained.


• Support the Branch Manager with fleet and facility maintainance, compliance and control

Qualifications:

• Minimum of 2 years of experience in customer service, with at least 1 year in a supervisory role (preferred)


• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and team members.


• Strong leadership and management skills, with the ability to motivate and inspire a team.


• Strong analytical and problem-solving skills, with the ability to identify trends and develop strategies to address issues.


• Ability to work in a fast-paced environment and manage multiple priorities.

Employee Benefits

• Hourly rates + shift loadings + KPI incentives


• Earned Wage Access - access your earned wages instantly between paydays


• Ongoing training and development - utilise our global network’s wealth of knowledge


• Employee and “family & friends” discounts on car rentals


• Access to hundreds of discounts and offers on health insurance, gym memberships, home loans, movie tickets and much more


• Various avenues of assistance are available to help you achieve your career goals via external training programs and professional development courses

All applicants must holder a valid Driver's Licence. The successful applicant will also be required to submit a Traffic History prior to commencement.