Customer Service & Bookings Coordinator

South East Queensland Hauliers; Brisbane; On-site; AUD 75,000 - 80,000; Full time

Benefits offered by this job

Port of Brisbane office access

Full-time employment

Career development opportunities

Job summary

South East Queensland Hauliers (SEQH) is expanding with a new Port of Brisbane office and is seeking two Customer Service & Bookings Coordinators to join the team. In this role you will coordinate customer bookings, respond to enquiries, maintain accurate information and liaise with internal teams to keep operations running smoothly in a busy transport and logistics business.

Experience in customer service or administration is valued; transport or logistics background is a plus, and you will

Qualifications

• Experience in customer service or administration.
• Ability to coordinate bookings and respond to enquiries.
• Comfort with computers, email and business systems.

Responsibilities

• Respond to customer enquiries by phone and email in a friendly and professional manner.
• Coordinate and process customer bookings, ensuring details are accurate.
• Provide booking confirmations, updates and communicate changes to customers.
• Liaise with internal teams to ensure requirements are understood and actioned.
• Maintain accurate records and complete general administration and data entry.
• Assist with resolving customer enquiries and finding practical solutions.
• Manage competing priorities while maintaining high customer service standards.
• Build positive relationships with customers, drivers and internal departments.
• Support the wider team with day-to-day administrative tasks.

Skills

Customer service

Communication

Organisation

Problem solving

Tools

CRM software

Job description

South East Queensland Hauliers – Port Of Brisbane QLD

$75,000–$80,000 + Super | Depending on Experience | Full-Time | Port of Brisbane, QLD

Customer Service & Bookings Coordinator

South East Queensland Hauliers (SEQH)

$75,000–$80,000 + Super | Depending on Experience | Full-Time | Port of Brisbane, QLD

Join Our Growing Team – New Office at the Port of Brisbane!

South East Queensland Hauliers (SEQH) is expanding! With our new office at the Port of Brisbane and business continuing to grow, we're looking for two additional Customer Service & Bookings Coordinators to join our team.

As our workload increases, we're growing our team to keep up with demand and support our expanding operations. This is an exciting opportunity to join a well-established, family-owned transport and logistics business and be part of its next stage of growth.

Whether you're bringing years of customer service experience or looking to take the next step in your career, we'd love to hear from you.

About the Role

As a Customer Service & Bookings Coordinator, you will play an important role in supporting our customers and day‑to‑day operations.

You’ll coordinate customer bookings, respond to enquiries, maintain accurate information and communicate with internal teams to ensure everything runs smoothly in a busy and growing business.

Key Responsibilities

• Respond to customer enquiries by phone and email in a friendly and professional manner.
• Coordinate and process customer bookings, ensuring all details are accurate and up to date.
• Provide booking confirmations, updates and communicate any changes to customers.
• Liaise with internal teams to ensure customer requirements are understood and actioned.
• Maintain accurate records and complete general administration and data entry.
• Assist with resolving customer enquiries and finding practical solutions.
• Manage competing priorities while maintaining a high standard of customer service.
• Build positive working relationships with customers, drivers and internal departments.
• Support the wider team with day‑to‑day administrative and coordination tasks.

About You

We’re looking for people who enjoy working with customers, take pride in their work and want to contribute to a growing team.

You may already have experience in customer service or administration, or you may be ready to take the next step and apply your transferable skills in a new industry.

Your background might include:

• Customer service or call centre environments.
• Retail or sales.
• Hospitality, hotels or restaurants.
• Reception or front‑desk roles.
• Administration, bookings or service coordination.
• Transport, freight or logistics.

To be successful in this role, you will bring:

• Strong communication and interpersonal skills.
• A friendly, professional and customer‑focused approach.
• Good organisational skills and attention to detail.
• Confidence using computers, email and business systems.
• The ability to manage competing priorities in a busy environment.
• A proactive attitude and practical problem‑solving skills.
• The ability to work independently and collaboratively as part of a team.
• A willingness to learn, develop and contribute to the ongoing success of the business.

Previous transport or logistics experience is an advantage, but not essential. We value transferable skills, a positive attitude and the ability to deliver excellent customer service.

What We Offer

• $75,000–$80,000 + superannuation, depending on experience.
• Full‑time employment with a growing, family‑owned business.
• The opportunity to work from our new office at the Port of Brisbane.
• The chance to join an expanding team as business demand increases.
• A varied role combining customer service, bookings and administration.
• The opportunity to develop your skills and build a career in the transport and logistics industry.
• A supportive team environment where your contribution is valued.

Why Join SEQH?

At SEQH, we’re continuing to grow and invest in our operations. Our new Port of Brisbane office represents another step forward for the business, creating opportunities for new team members to grow alongside us.

If you’re looking for a role where you can use your customer service skills, take on new challenges and be part of a growing business, this could be the opportunity for you.