Cartage Coordinator / Customer Service

Pace Appointments Pty; City of Brisbane; On-site; AUD 85,000 - 95,000; Full time

Benefits offered by this job

One day WFH post probation

Brisbane CBD or Gold Coast location

Job summary

Pace Appointments QLD invites an experienced Cartage Coordinator to join our logistics team based in Brisbane CBD or the Gold Coast. You will own transport and delivery coordination, maintaining proactive client communications across a high-volume portfolio.

Key focus areas include managing FCL/LCL and airfreight deliveries, customs compliance, and project cargo exposure. Strong CargoWise skills and customer service are essential for success.

Qualifications

• Experience in cartage or transport coordination within international freight forwarding.
• Solid understanding of FCL and LCL container movements.
• Exposure to airfreight coordination beneficial.
• Knowledge of Customs and DAFF clearance requirements.
• CargoWise experience is essential.
• Strong communication and customer service skills.
• Ability to manage competing priorities in a busy environment.
• Excellent attention to detail and proactive problem solving.
• Project cargo, OOG or breakbulk exposure advantageous but not essential.

Responsibilities

• Book transport carriers and coordinate FCL, LCL and airfreight deliveries
• Arrange delivery timeslots and monitor container availability
• Coordinate Customs and DAFF requirements, including inspections, fumigation and cargo holds
• Manage empty-container dehire and minimise detention-related costs
• Monitor cargo outturns, storage and loading or unloading requirements
• Coordinate off-port movements and deliveries into project cargo depots
• Manage transport job costs, supplier charges and variation invoicing
• Investigate and resolve transport or delivery issues
• Provide clients with proactive updates throughout the delivery process
• Work closely with Customer Service and Key Account teams
• Maintain accurate transport and shipment information within CargoWise

Skills

Cartage coordination

FCL/LCL movements

Airfreight coordination

Customs/DAFF clearance

CargoWise experience

Communication skills

Prioritisation

Attention to detail

Problem solving

Project cargo exposure

Tools

CargoWise

Job description

Pace Appointments QLD is partnering with a respected Australian-owned international freight forwarding and logistics business seeking an experienced Cartage Coordinator.

This position can be based in either Brisbane CBD or the Gold Coast and will suit someone who enjoys taking ownership of transport and delivery coordination while maintaining regular communication with clients.

The Opportunity:

Working closely with the Customer Service and Key Account teams, you will coordinate the transport and delivery requirements for a portfolio of valued clients. Your focus will be on ensuring FCL, LCL and airfreight deliveries are arranged efficiently, compliance requirements are met and clients remain informed throughout the process.

You will support a significant accounts moving approximately 600–700 containers annually, along with other key accounts across Queensland and Australia. Exposure to project cargo, including OOG and breakbulk movements, would be highly regarded.

Key Responsibilities:

• Book transport carriers and coordinate FCL, LCL and airfreight deliveries
• Arrange delivery timeslots and monitor container availability
• Coordinate Customs and DAFF requirements, including inspections, fumigation and cargo holds
• Manage empty-container dehire and minimise detention-related costs
• Monitor cargo outturns, storage and loading or unloading requirements
• Coordinate off-port movements and deliveries into project cargo depots
• Manage transport job costs, supplier charges and variation invoicing
• Investigate and resolve transport or delivery issues
• Provide clients with proactive updates throughout the delivery process
• Work closely with Customer Service and Key Account teams
• Maintain accurate transport and shipment information within CargoWise

Pace Appointments QLD is partnering with a respected Australian-owned international freight forwarding and logistics business seeking an experienced Cartage Coordinator.

This position can be based in either Brisbane CBD or the Gold Coast and will suit someone who enjoys taking ownership of transport and delivery coordination while maintaining regular communication with clients.

The Opportunity:

Working closely with the Customer Service and Key Account teams, you will coordinate the transport and delivery requirements for a portfolio of valued clients. Your focus will be on ensuring FCL, LCL and airfreight deliveries are arranged efficiently, compliance requirements are met and clients remain informed throughout the process.

You will support a significant accounts moving approximately 600–700 containers annually, along with other key accounts across Queensland and Australia. Exposure to project cargo, including OOG and breakbulk movements, would be highly regarded.

Key Responsibilities:

• Book transport carriers and coordinate FCL, LCL and airfreight deliveries
• Arrange delivery timeslots and monitor container availability
• Coordinate Customs and DAFF requirements, including inspections, fumigation and cargo holds
• Manage empty-container dehire and minimise detention-related costs
• Monitor cargo outturns, storage and loading or unloading requirements
• Coordinate off-port movements and deliveries into project cargo depots
• Manage transport job costs, supplier charges and variation invoicing
• Investigate and resolve transport or delivery issues
• Provide clients with proactive updates throughout the delivery process
• Work closely with Customer Service and Key Account teams
• Maintain accurate transport and shipment information within CargoWise

Skills and Experience

• Previous cartage or transport coordination experience within international freight forwarding
• Sound understanding of FCL and LCL container movements
• Exposure to airfreight transport coordination would be beneficial
• Knowledge of Customs and DAFF clearance requirements
• CargoWise experience is essential
• Strong communication and customer service skills
• Ability to manage competing priorities in a busy environment
• Excellent attention to detail and proactive problem-solving skills
• Project cargo, OOG or breakbulk exposure would be advantageous but is not essential

What’s on Offer

• Salary around $85K–$95K + Super, with flexibility depending on experience
• One day WFH post probation
• Choice of Brisbane CBD or Gold Coast location
• Exposure to high-volume key accounts and varied freight
• Supportive team environment within an established Australian-owned business
• Genuine opportunities for professional development and career progression