Reservation Consultant - Permanent Full Time

Kelsian Group; Cleveland; Hybrid; AUD 45,000 - 58,000; Full time

Benefits offered by this job

Staff discounts

Career development

Job summary

SeaLink South East Queensland (SEQ) is seeking a Permanent Full-Time Reservation Consultant based in Cleveland, QLD. The role involves delivering excellent customer service, processing ferry bookings, ticket sales, and vehicle check-ins across three terminals.

The team operates 365 days a year, so weekend/public holiday rosters are required. The successful candidate will excel in a fast-paced environment, communicate clearly with diverse customers, and balance independent work with team

Qualifications

• Experience in a fast-paced customer service environment is highly advantageous.
• Excellent verbal and written communication across a diverse customer base.
• Ability to prioritise, manage time and work under pressure.

Responsibilities

• Handle bookings via phone, email, and face-to-face interactions.
• Process ticket sales and ferry bookings and vehicle check-ins.
• Work on a roster including weekends and public holidays.
• Collaborate with team across three terminals in Cleveland, Redland Bay and Dunwich.

Skills

Customer service

Communication skills

Time management

Multitasking

Independent work

Teamwork

Reliability

MS Office

Tools

MS Office

Job description

Join an award-winning ASX-listed transport company

Range of Employee Benefits, including staff discounts and career development

Based in Cleveland, QLD

About the Role

As our team continues to grow and develop, recent internal movements have created an exciting opportunity to join us as a Permanent Full-Time Reservation Consultant. We're seeking motivated individuals who enjoy delivering excellent customer service and thrive in a varied, customer facing role.

This role requires a strong focus on providing exceptional service and processing bookings accurately and includes phone, email and face-to-face customer interactions, ticket sales, ferry bookings and vehicle check-ins.

Our business operates 365 days a year, so you will need to be available to work on a roster which can include weekends and public holidays.

About You

• Previous experience in a fast-paced customer service focused role will be highly advantageous
• Exceptional verbal and written communication skills across a diverse customer base
• Exceptional time management skills with the ability to prioritise and work under pressure
• Ability to work on a rotating basis across our three terminals at Cleveland, Redland Bay and Dunwich (North Stradbroke Island)
• Ability and willingness to work effectively independently and as part of a team
• Demonstrated reliability and ability to respond and adapt to changing business needs
• Previous experience in a dynamic environment with an ability to multitask and deliver against identified objectives
• Advanced computer literacy and Microsoft Office skills
• Previous experience in the tourism industry is desirable

About Us

SeaLink South East Queensland (SEQ) is the largest marine operator in Moreton Bay operating vehicle and passenger ferry services to Straddie, Southern Moreton Bay Islands and the Moggill Ferry.
SeaLink SEQ is part of SeaLink and provides safe and reliable marine transport services, connecting people and communities to destinations across Australia for work, education, essential services, and leisure. Operating routes to Kangaroo Island, Rottnest Island, North Stradbroke Island, the Bay Islands, Magnetic Island, Palm Island, and along the Brisbane River and in Gladstone, SeaLink plays a vital role in keeping communities connected. We are passionate about bringing people together, sharing experiences and creating memories.

SeaLink, is part of the Kelsian Group, Australia’s largest integrated multi-modal transport provider and tourism operator, with established bus operations in Australia, USA, Singapore, London and the Channel Islands. Kelsian provides essential journeys for our customers by delivering safe and intelligent transport solutions designed to improve the sustainability and liveability of the communities we serve.

We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, LGBTQIA+, people with disability and people from diverse cultural backgrounds.