Customer Service & Bookings Admin

Perth Deck Maintenance; Western Australia; Hybrid; AUD 48,000 - 55,000; Part time

Benefits offered by this job

Work from home

Flexible hours

Full training

Job summary

Perth Deck Maintenance is seeking a friendly, organized admin to be the first voice for customers. This casual, work-from-home role converts new enquiries into booked quote visits and keeps the job calendar full and running smoothly.

You will handle inquiries, enter new customers into Homeworks, and confirm bookings. Flexible 10–15 hour weeks, with training and support from a small local team in Perth.

Qualifications

• Admin experience in a trade or home services business (essential).
• Warm, clear communication on the phone and in writing.
• Confident using job management software and a busy calendar.

Responsibilities

• Reply to website enquiries, emails and phone calls the same business day.
• Set up new customers in our job management software (Homeworks).
• Book accepted jobs into the calendar and confirm them with customers.
• Reschedule jobs around the weather and let customers know.
• Sort out small customer issues with our team, and pass bigger ones to the owner.
• Send a quick end-of-shift update to the owner.

Skills

Admin experience

Clear communication

Calendar management

Tools

Homeworks

Job description

Job title: Customer Service & Bookings Admin – Casual, Work From Home (10–15 hrs/week)

Location: Perth WA (work from home)
Work type: Casual
Classification: Administration & Office Support > Receptionists & Administrative Assistants
Pay: $35 – $40 per hour + super

Key selling points

Work from home, flexible hours

10–15 hours a week, casual

$38–$40 per hour + super

Short description
Be the friendly first point of contact for a Perth deck maintenance business. Flexible, work-from-home casual role.

About us

Perth Deck Maintenance is a locally owned business that cleans, sands, oils and repairs timber decks right across Perth. Our small team runs around 5-10 jobs a week, and we pride ourselves on great workmanship and looking after our customers.

About the role

We're looking for an organised, friendly admin to be the first voice our customers hear. You'll turn new enquiries into booked quote visits and keep our job calendar full and running smoothly. This is a casual role of 10 to 15 hours a week, worked from home on hours that suit you, as long as new enquiries get a reply the same business day.

What you'll do

Reply to website enquiries, emails and phone calls the same business day

Set up new customers in our job management software (Homeworks)

Book accepted jobs into the calendar and confirm them with customers

Reschedule jobs around the weather and let customers know

Sort out small customer issues with our team, and pass bigger ones to the owner

Send a quick end-of-shift update to the owner

About you

Admin experience in a trade or home services business (essential)

Warm, clear communication on the phone and in writing

Confident using job management software and a busy calendar

Organised and reliable when working on your own

Your own laptop, smartphone and reliable internet

Based in Perth preferably

What we offer

$35 to $40 per hour plus super

Flexible hours you set around your week

Work from home

Full training and a clear guide to the role

A friendly local team that values good admin