Customer Service Attendant

Panthers North Richmond; Sydney; On-site; AUD 32,000 - 40,000; Full time

Benefits offered by this job

Discount at outlets

Merchandise discount

Exclusive offers

Wellbeing Leave

Annual leave purchase

Staff events

Free parking

Job summary

Panthers North Richmond is seeking a friendly Customer Service Attendant to join our team. You’ll help create a welcoming atmosphere across bar, café, gaming, functions and events, delivering attentive service and supporting daily venue operations.

You’ll handle POS transactions, cash, barista duties, stock replenishment and event support while maintaining cleanliness and presentation. RSA and RCG qualifications are preferred, with a positive, proactive attitude and ability to work across shifts.

Qualifications

• Excellent communication and customer service skills.
• Ability to handle cash accurately.
• Experience in bar/café service preferred.
• Willingness to learn and adapt.

Responsibilities

• Deliver exceptional customer service to members and guests across venues.
• Process POS transactions and handle cash accurately.
• Provide bar and café service, including barista duties, food prep and meal service.
• Replenish stock and clear glassware.
• Perform gaming duties, including cash desk, TAB and Keno.
• Assist with functions and events as needed.
• Maintain high standards of cleanliness and presentation.
• Support daily operations and work flexibly across shifts.

Skills

Customer service

Cash handling

Barista duties

Teamwork

Education

RSA

RCG qualifications

Tools

POS system

Job description

Love making someone’s day with great service?

At Panthers North Richmond, a friendly face and great service make all the difference.

Join our team and help make every visit welcoming, positive and memorable.

The Opportunity

As a Customer Service Attendant at Panthers North Richmond, you’ll help create an enjoyable experience for our members and guests. Working across areas including bar, café, gaming, functions and events, you’ll assist with food and beverage service, cash handling and day-to-day venue operations.This is a great opportunity for a friendly and energetic individual who enjoys variety, thrives in a busy hospitality environment and takes pride in looking after their local community.

What you’ll be doing

• Delivering exceptional customer service to members and guests


• Processing POS transactions and handling cash accurately


• Providing bar and café service, including barista duties, food preparation and meal service


• Replenishing stock and collecting glasses


• Performing gaming duties, including cash desk, TAB and Keno


• Assisting with functions and events


• Maintaining high standards of cleanliness and presentation


• Supporting daily operations and working flexibly across different areas and shifts as required

About you

You’re friendly, motivated and enjoy creating positive experiences for others.

You also bring:

• Excellent communication and customer service skills


• A positive, proactive attitude and willingness to learn


• Confidence working independently and as part of a team


• The ability to remain calm, adapt and solve problems in a busy environment


• Professional presentation and grooming


• Current RSA and RCG qualifications, or a willingness to obtain


• Confidence handling cash accurately


• Basic computer skills

Why you’ll love working with us

At Panthers, our PRIDE values shape everything we do: being Professional, treating everyone with Respect, Inspiring one another, remaining Dedicated to our members, guests and community, and delivering Exceptional experiences.

Our people are the key to our success. That’s why we’re committed to creating a workplace where you feel supported, recognised and encouraged to grow your skills and build your career.

As part of the Panthers team, you’ll enjoy:

• 40% discount at all Panthers-owned food outlets and free post-mix while on shift


• 20% discount on Panthers merchandise and the pride of being part of a Premiership-winning team


• Exclusive offers and discounts with a range of accommodation, retail, dining and entertainment providers


• Reward and recognition programs that celebrate outstanding contributions


• Wellbeing Leave for part-time and full-time employees


• Purchased Annual Leave for eligible part-time and full-time employees


• Staff social events and opportunities to connect with your teammates


• Free onsite parking

About Us

Panthers is a not-for-profit organisation, heavily focused on our members, their guests and our community. While Panthers has grown exponentially over the years, our priority has always remained to provide an exceptional customer experience and to become a leading contributor of spirit, support and opportunity within the North Richmond community.