Gaming Attendant: Dynamic Guest Experience & Service

Panthers Group; Penrith; On-site; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Food outlet discount (Panthers)

Merchandise discount

Wellbeing leave

Purchased annual leave

Free onsite parking

Staff events

Job summary

Panthers Penrith Leagues Club is seeking a Gaming Attendant to engage members and guests, deliver food and beverage service in a fast-paced gaming environment, and handle cash transactions with accuracy. You will help maintain a welcoming atmosphere and support upselling Panthers Memberships.

Join a team focused on exceptional service, teamwork, and community spirit, with shifts including days and nights from Thursday to Sunday. RSA and RCG certifications are required.

Qualifications

• Requires RSA and RCG certifications.
• Excellent written and verbal communication skills.
• Passion for delivering exceptional customer service with attention to detail.

Responsibilities

• Deliver exceptional customer service to members and guests.
• Provide food and beverage service within designated timeframes.
• Handle cash transactions, including TAB and KENO.
• Maintain cleanliness and presentation of the gaming area.
• Ensure all financial transactions with patrons are conducted accurately and efficiently.
• Address minor service and maintenance needs of gaming machines.
• Promote and upsell Panthers Memberships.

Skills

RSA

RCG

Customer service

Cash handling

Teamwork

Communication

Smoking environment tolerance

Tools

TAB

KENO

Cash register

Job description

Bring the energy. Create the experience. Make everyinteraction count.

If you thrive on connecting with people, creating memorablemoments and delivering exceptional service in a fast-pacedenvironment, Panthers Penrith wants you on ourGaming team!

About the opportunity

As a Gaming Attendant, you'll be at the heart of the Panthersexperience; connecting with members and guests, delivering standoutservice, responding promptly to pages, and providing food andbeverage service across our fast-paced Gaming environment. You'llbring energy to every interaction and help create the welcoming,memorable experiences Panthers is known for.

As a Gaming Attendant, you will:

• Deliver exceptional customer service to members and guests
• Provide food and beverage service within designatedtimeframes
• Handle cash transactions, including TAB and KENO
• Maintain cleanliness and presentation of the gaming area
• Ensure all financial transactions with patrons are conductedaccurately and efficiently
• Address minor service and maintenance needs of gamingmachines
• Promote and upsell the advantages Panthers Memberships

About you

• Current RSA and RCG certifications
• Excellent written and verbal communication skill
• A passion for delivering exceptional customer service, withstrong attention to detail and a solutions-focused approach.
• Confidence in accurate cash handling
• Enjoy working collaboratively in a team setting
• Ability to work on your feet for long periods and at times,within a smoking environment
• Outstanding presentation and grooming
• Experience in customer service in similar role is highlyregarded
• Availability to work various shifts during operational hours,including but not limited to Thursday through Sunday, both day andnight

As part of the Panthers team, you'll enjoy:

• 40% discount at all Panthers-owned food outlets and freepost-mix while on shift
• 20% discount on Panthers merchandise and the pride of beingpart of a Premiership-winning team
• Enjoy exclusive offers and discounts with a range ofaccommodation, retail, dining and entertainment providers
• Reward and recognition programs that celebrate outstandingcontributions
• Wellbeing Leave and Purchased Annual Leave for eligible PT & FTemployees to enjoy greater work-life flexibility
• Staff social events and opportunities to connect with yourteammates
• Free onsite parking

Sound like you? Apply Now!

Due to our large volume of applications, please note onlyshortlisted candidates will be contacted.

About Us

Panthers Penrith Leagues Club sits proudly in the middle of whathas become the impressive and expansive Panthers Precinct. Our clubboasts 11 restaurants, 6 bars and 12 meeting, event and functionrooms and adrenalin activities. Panthers is a not-for-profitorganisation, heavily focused on our members, their guests and ourcommunity. While Panthers has grown exponentially over the years,our priority has always remained to provide an exceptional customerexperience and to become a leading contributor of spirit, supportand opportunity within the Penrith community.

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