Customer Service Assistant Manager 3IC

Drake Supermarkets Pty Ltd; Samford Village; Presencial; AUD 60 000 - 70 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Staff discount

Family discount

Benefits package

Retail qualifications funded

Vehicle leasing opportunities

Resumo da oferta

Drakes Supermarkets Samford store is seeking a motivated Customer Service Team Leader to help lead the department. You will report to the Customer Service Manager, supervise a small team, and handle rosters, ordering and stock takes with a hands-on, customer-focused approach.

We offer on-the-job training, clear career progression, and extensive staff benefits, including discounts across Drakes stores and a range of corporate benefits. Join a growing family of over 5,500 colleagues nationwide.

Qualificações

• Customer service experience preferred, not essential.
• Ability to supervise team members.
• Hands-on attitude with enthusiasm.
• Excellent communication with team and management.
• Commitment to work health and safety standards.
• Merchandising flair.

Responsabilidades

• Manage a small Customer Service team.
• Create rosters for the team.
• Generate store orders and monitor stock.
• Complete stock takes and related tasks.
• Support daily store operations as needed.

Conhecimentos

Customer service

Team supervision

Hands-on

Communication

Liaising with management

Merchandising

Health and safety

Descrição da oferta de emprego

• Attractive remuneration + 10% company discount for you and your family
• Full on-the-job training and support provided
• Opportunity for career progression

About us:

Over 50 years since Roger Drake purchased his first supermarket in 1974, Drakes Supermarkets has now become the largest independent grocery retailer in Australia. While we’ve grown from one store to more than 60 stores across South Australia and Queensland, Drakes Supermarkets has retained the same values since day one.

Our mission at Drakes is to provide our customers with exceptional service, value for money, a great range and an outstanding shopping experience. To achieve this, we acknowledge that our customers are the most important people in our business.

What we offer you:

Become a valuable part of highly supportive diverse work culture, with more than 5,500 team members nationally, we’re committed to creating an inspiring workplace at Drakes, which supports the development of great people.

• 10% staff and family discount across all Drakes stores
• Wide range of corporate benefits including discounted gym memberships, banking, health insurance and much more!
• In-depth onboarding and career progression opportunities
• Company funded retail management qualifications and first aid qualifications
• Vehicle leasing opportunities

About this opportunity:

Our Samford store is currently looking for a motivated and hard working leader, to join and help lead the store's Customer Service department.

Reporting directly to the Customer Service Manager, this successful applicant will be responsible for managing a small team, creating rosters, generating orders, completing stock takes + much more!

Working as a part of an enthusiastic team, in a highly competitive supermarket environment, applicants will be expected to demonstrate:

• Customer service experience is desired, but not essential
• Ability to supervise team members
• Passion and enthusiasm, with a very "hands on" approach
• Unparalleled commitment to customer service
• Excellent communication skills
• Ability to liaise with both team members and management
• A flair for merchandising
• Commitment to work health and safety standards