Customer Service and Optical Assistant- Taylors Lakes

Oscar Wylee Pty Ltd.; Melbourne; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Free glasses

Family discounts

Watergardens location

Coaching culture

Eyewear training

Job summary

Oscar Wylee Pty Ltd. is seeking a Customer Service and Optical Assistant at Taylors Lakes to deliver exceptional customer service and exceed sales targets. You will engage with customers to identify eyewear needs and provide expert recommendations and styling advice, ensuring the best frames for each person.

Join a fast-paced retail environment in Watergardens Town Centre, with a supportive team. Training in eyewear and growth opportunities are available, including potential management

Qualifications

• Strong background in fast-paced retail settings.
• Excellent communication skills - direct and easy for customers to understand.
• Highly motivated and proactive, ready to step in and take initiative to ensure customers leave the store happy.
• A people person, ready to offer assistance with an approachable and empathetic manner.
• Flexible to work late evening and weekends.

Responsibilities

• Actively engaging with customers to identify eyewear needs and deliver top-notch service, aiming to exceed sales targets.
• Provide expert recommendations and eyewear styling advice to help customers find the best frames for them.
• Bring a positive and energetic presence to the store, ensuring customer queries and needs are met.
• Offer support to fellow team members and contribute to a harmonious and supportive work environment.

Skills

Customer service

Retail sales

Communication skills

Energetic and proactive

Availability evenings/weekends

Job description

Customer Service and Optical Assistant- Taylors Lakes

Join our team as an Optical Assistant, a dynamic and engaging role where you’ll aim to deliver exceptional customer service, and exceed sales targets. Your responsibilities will include:

• Actively engaging with customers to identify their eyewear needs and delivering top-notch service, aiming to go above and beyond to exceed sales targets.
• Provide expert recommendations and eyewear styling advice to customers, ensuring they find the best frames for them!
• Bringing a positive and energetic presence to the store everyday, making sure customers queries and needs are well and truly met
• Offering your support to fellow team members and contributing to a harmonious and supportive work environment.

Join our team as an Optical Assistant, a dynamic and engaging role where you’ll aim to deliver exceptional customer service, and exceed sales targets. Your responsibilities will include:

• Actively engaging with customers to identify their eyewear needs and delivering top-notch service, aiming to go above and beyond to exceed sales targets.
• Provide expert recommendations and eyewear styling advice to customers, ensuring they find the best frames for them!
• Bringing a positive and energetic presence to the store everyday, making sure customers queries and needs are well and truly met
• Offering your support to fellow team members and contributing to a harmonious and supportive work environment.

About You

• Strong background in fast-paced retail settings
• Excellent communication skills - direct and easy for customers to understand.
• Highly motivated and proactive, ready to step in and take initiative to ensure customers leave the store happy.
• A people person, ready to offer assistance with an approachable and empathetic manner
• Flexible to work late evening and weekends

Perks

Get a free pair of prescription glasses every six months

• Treat your loved ones to Family & Friends discounts twice a year!
• Work in our store at the Watergardens Town Centre, easy to access through driving or public transport. Check out our store page here!
• Work with a supportive and energetic team in a fast-paced retail environment, with a strong focus on coaching, collaboration and celebrating the big wins together!
• The opportunity to learn about all things eyewear through training, including styling with our many frames on offer!
• A clear career trajectory with opportunities for management roles in the future

About Oscar Wylee

Oscar Wylee is a leading optometry and eyewear company with over 140 stores across Australia, New Zealand, and Canada, employing more than 1,000 team members worldwide.

Watergardens Town Centre, offers a vibrant retail and lifestyle destination with a wide variety of shopping, dining and entertainment options. After your shift, you can unwind at nearby cafés, catch a movie at Hoyts Cinemas.

We design our eyewear in-house, drawing inspiration from global fashion trends and delivering it directly from our manufacturers to our customers.

We’re committed to providing exceptional patient care, affordable products, and meaningful career opportunities for our people.

Visit our website for more information!