Customer Service and Optical Assistant - Winston Hills

Oscar Wylee Pty Ltd.; Sydney; On-site; AUD 40,000 - 50,000; Full time

Benefits offered by this job

Free prescription glasses every 6 mo.

Family & Friends discounts twice ayear

Store in Winston Hills Mall - easy to.

Coaching and team collaboration

Eyewear styling training and career发展

Clear career trajectory

Job summary

Oscar Wylee Pty Ltd. is hiring an Optical Assistant in Sydney, NSW. You will engage customers, assess eyewear needs, and provide expert styling advice while supporting a fast-paced team and meeting sales targets.

Join a dynamic store environment at Winston Hills Mall with opportunities to grow into management roles. A friendly, proactive approach and flexible availability for evenings and weekends are valued.

Qualifications

• Experience in fast-paced retail environments.
• Strong communication skills with customers.
• Proactive and initiative-driven team member.
• Friendly, approachable with empathetic customer care.

Responsibilities

• Engage with customers to identify eyewear needs and deliver exceptional service.
• Provide expert recommendations and styling advice to help customers find best frames.
• Maintain a positive and energetic store presence, ensuring customer questions are answered.
• Support fellow team members and contribute to a cooperative work environment.

Skills

Customer service

Communication skills

Proactivity

People person

Flexible scheduling

Job description

Join our team as an Optical Assistant, a dynamic and engaging role where you’ll aim to deliver exceptional customer service, and exceed sales targets. Your responsibilities will include:

You and the team will look closely with our experienced Store Partner and Store Manager, gaining valuable commercial and operational experience. Our store is involved in our joint venture partnership, where we have had the opportunity to work alongside exceptional business leaders who have joined Oscar Wylee as part owners of our stores.

• Actively engaging with customers to identify their eyewear needs and delivering top-notch service, aiming to go above and beyond to exceed sales targets.
• Provide expert recommendations and eyewear styling advice to customers, ensuring they find the best frames for them!
• Bringing a positive and energetic presence to the store everyday, making sure customers queries and needs are well and truly met
• Offeringyour support to fellow team members and contributing to a harmoniousand supportive work environment.

About You:

• Strong background in fast-paced retail settings
• Excellent communication skills - direct and easy for customers to understand.
• Highly motivated and proactive, ready to step in and take initiative to ensure customers leave the store happy.
• A people person, ready to offer assistance with an approachable and empathetic manner
• Flexible to work late evening and weekends

Perks:

• Get a free pair of prescription glasses every six months
• Treat your loved ones to Family & Friends discounts twice a year!
• Work in our Winston Hills Mall store, conveniently located in the heart of Winston Hills with easy access from surrounding suburbs. With bus stops right outside the centre, a nearby taxi rank and ticketless parking available for up to 3 hours, commuting to and from the store is simple and stress free. Check out our store page here!
• Work with a supportive and energetic team in a fast-paced retail environment, with a strong focus on coaching, collaboration and celebrating the big wins together!
• The opportunity to learn about all things eyewear through training, including styling with our many frames on offer!
• A clear career trajectory with opportunities for management roles in the future

About Oscar Wylee

Oscar Wylee is a leading optometry and eyewear company with over 140 stores across Australia, New Zealand, and Canada, employing more than 1,000 team members worldwide.

Winston Hills Mall offers a relaxed retail and lifestyle environment with a great selection of shopping, cafés and everyday conveniences. After your shift, you can unwind with a coffee at one of the centre’s cafés, enjoy the peaceful atmosphere, or take a short walk to a nearby park to relax after work.

We design our eyewear in-house, drawing inspiration from global fashion trends and delivering it directly from our manufacturers to our customers.

We’re committed to providing exceptional patient care, affordable products, and meaningful career opportunities for our people.

Visit our website for more information!