Customer Service and Optical Assistant - Shellharbour

Oscar Wylee Pty Ltd.; Flinders; On-site; AUD 42,000 - 52,000; Full time

Benefits offered by this job

Free glasses every six months

Family & Friends discounts twice a yer

Job summary

Oscar Wylee Pty Ltd. is seeking a Customer Service and Optical Assistant for the Shellharbour store in Stockland Shellharbour Shopping Centre. You will engage customers, recommend eyewear, and help them find the best frames while meeting sales targets.

The role emphasizes a fast-paced retail environment, excellent communication, and a friendly, proactive attitude. The position offers training, team support, and opportunities for career progression within the company.

Qualifications

• Retail experience in a fast-paced environment is required.
• Strong communication and interpersonal skills.
• Motivated, proactive, and able to take initiative.
• Positive, energetic, and able to work with a team.
• Willing to work late evenings and weekends.

Responsibilities

• Engage with customers to identify eyewear needs and deliver excellent service.
• Provide eyewear recommendations and styling advice.
• Offer support to team members and contribute to a harmonious store environment.
• Help achieve sales targets while maintaining high service standards.

Skills

Retail experience

Customer service

Excellent communication

Proactive attitude

Flexibility

Job description

Customer Service and Optical Assistant - Shellharbour

Join our team as an Optical Assistant, a dynamic and engaging role where you’ll aim to deliver exceptional customer service, and exceed sales targets. Your responsibilities will include:

• Actively engaging with customers to identify their eyewear needs and delivering top-notch service, aiming to go above and beyond to exceed sales targets.
• Provide expert recommendations and eyewear styling advice to customers, ensuring they find the best frames for them!
• Bringing a positive and energetic presence to the store everyday, making sure customers queries and needs are well and truly met
• Offeringyour support to fellow team members and contributing to a harmoniousand supportive work environment.

About You:

• Strong background in fast-paced retail settings
• Excellent communication skills - direct and easy for customers to understand.
• Highly motivated and proactive, ready to step in and take initiative to ensure customers leave the store happy.
• A people person, ready to offer assistance with an approachable and empathetic manner
• Flexible to work late evening and weekends
• Get a free pair of prescription glasses every six months
• Treat your loved ones to Family & Friends discounts twice a year!
• Work at our Shellharbour store located in Stockland Shellharbour Shopping Centre on the ground level, offering a convenient and well connected location. With regular bus services to the centre and free parking available, commuting to work is simple and accessible. Check out our store page here!
• Work with a supportive and energetic team in a fast-paced retail environment, with a strong focus on coaching, collaboration and celebrating the big wins together!
• The opportunity to learn about all things eyewear through training, including styling with our many frames on offer!
• A clear career trajectory with opportunities for management roles in the future

About Oscar Wylee

Oscar Wylee is a leading optometry and eyewear company with over 140 stores across Australia, New Zealand, and Canada, employing more than 1,000 team members worldwide.

Stockland Shellharbour offers a great mix of retail, dining and everyday essentials, creating a relaxed coastal shopping environment to enjoy before or after your shift. Surrounded by beautiful beaches and close to local attractions like Kiama, there is always something to explore while working at Oscar Wylee Shellharbour.

We design our eyewear in-house, drawing inspiration from global fashion trends and delivering it directly from our manufacturers to our customers.

We’re committed to providing exceptional patient care, affordable products, and meaningful career opportunities for our people.

Visit our website for more information!