Customer Service and Optical Assistant

Oscar Wylee Pty Ltd.; Shellharbour; On-site; AUD 42,000 - 52,000; Full time

Benefits offered by this job

Free prescription glasses every six (6

Job summary

Oscar Wylee is seeking an Optical Assistant for our Shellharbour store. You will deliver exceptional customer service, identify eyewear needs, and work to exceed sales targets in a fast-paced retail environment.

You will provide expert frame recommendations and styling advice, helping customers find the best eyewear. Join a supportive team at Stockland Shellharbour Centre with training and clear career progression.

Qualifications

• Experience in fast-paced retail environments and delivering great customer service.
• Excellent communication and a friendly, approachable manner.
• Motivated, proactive, and able to take initiative.
• Willing to work late evenings and weekends.
• A people person who enjoys helping customers find the right eyewear.

Responsibilities

• Engage with customers to identify eyewear needs and exceed sales targets.
• Provide expert recommendations and styling advice to help customers choose frames.
• Maintain a positive store presence and respond to customer queries.
• Support team and contribute to a harmonious work environment.
• Participate in training to learn about all eyewear products and styling.

Skills

Retail experience

Customer service

Communication skills

Proactive and initiative

Job description

Join our team as an Optical Assistant, a dynamic and engaging role where you’ll aim to deliver exceptional customer service, and exceed sales targets. Your responsibilities will include:

• Actively engaging with customers to identify their eyewear needs and delivering top-notch service, aiming to go above and beyond to exceed sales targets.
• Provide expert recommendations and eyewear styling advice to customers, ensuring they find the best frames for them!
• Bringing a positive and energetic presence to the store everyday, making sure customers queries and needs are well and truly met
• Offeringyour support to fellow team members and contributing to a harmoniousand supportive work environment.

About You:

• Strong background in fast-paced retail settings
• Excellent communication skills - direct and easy for customers to understand.
• Highly motivated and proactive, ready to step in and take initiative to ensure customers leave the store happy.
• A people person, ready to offer assistance with an approachable and empathetic manner
• Flexible to work late evening and weekends

Perks:

• Get a free pair of prescription glasses every six months
• Treat your loved ones to Family & Friends discounts twice a year!
• Work at our Shellharbour store located in Stockland Shellharbour Shopping Centre on the ground level, offering a convenient and well connected location. With regular bus services to the centre and free parking available, commuting to work is simple and accessible. Check out our store page here!
• Work with a supportive and energetic team in a fast-paced retail environment, with a strong focus on coaching, collaboration and celebrating the big wins together!
• The opportunity to learn about all things eyewear through training, including styling with our many frames on offer!
• A clear career trajectory with opportunities for management roles in the future

About Oscar Wylee

Oscar Wylee is a leading optometry and eyewear company with over 140 stores across Australia, New Zealand, and Canada, employing more than 1,000 team members worldwide.

Stockland Shellharbour offers a great mix of retail, dining and everyday essentials, creating a relaxed coastal shopping environment to enjoy before or after your shift. Surrounded by beautiful beaches and close to local attractions like Kiama, there is always something to explore while working at Oscar Wylee Shellharbour.

We design our eyewear in-house, drawing inspiration from global fashion trends and delivering it directly from our manufacturers to our customers.

We’re committed to providing exceptional patient care, affordable products, and meaningful career opportunities for our people.

Visit our website for more information!