Customer Service and Optical Assistant- Adelaide (Rundle Mall)

Oscar Wylee Pty; Adelaide; On-site; Confidential; Full time

Benefits offered by this job

Family & Friends discounts twice aYear

Free prescription glasses every six m

Training and career progression

Job summary

Oscar Wylee is hiring an Optical Assistant at our Adelaide Rundle Mall store. You’ll deliver exceptional customer service, identify eyewear needs, and help customers find the right frames while working with a supportive team.

Join a fast-paced retail environment with coaching, training, and clear opportunities for advancement. Flexible to work late evenings and weekends, you’ll collaborate with the Store Partner and Store Manager to exceed sales targets and deliver memorable service.

Qualifications

• Experience in fast-paced retail environments.
• Excellent communication and customer service skills.
• Available to work late evenings and weekends.

Responsibilities

• Actively engaging with customers to identify eyewear needs and delivering top-notch service, aiming to exceed sales targets.
• Provide expert recommendations and eyewear styling advice to customers, ensuring they find the best frames for them.
• Bringing a positive and energetic presence to the store everyday, ensuring customer queries are met.
• Offering support to fellow team members and contributing to a harmonious, supportive work environment.

Skills

Retail experience

Customer service

Communication skills

Flexible hours

Team player

Job description

Join our team as an Optical Assistant, a dynamic and engaging role where you'll aim to deliver exceptional customer service, and exceed sales targets. Your responsibilities will include:

You and the team will look closely with our experienced Store Partner and Store Manager, gaining valuable commercial and operational experience. Our store is involved in our joint venture partnership, where we have had the opportunity to work alongside exceptional business leaders who have joined Oscar Wylee as part owners of our stores.

• Actively engaging with customers to identify their eyewear needs and delivering top-notch service, aiming to go above and beyond to exceed sales targets.
• Provide expert recommendations and eyewear styling advice to customers, ensuring they find the best frames for them!
• Bringing a positive and energetic presence to the store everyday, making sure customers queries and needs are well and truly met
• Offeringyour support to fellow team members and contributing to a harmoniousand supportive work environment.

About You:

• Strong background in fast-paced retail settings
• Excellent communication skills - direct and easy for customers to understand.
• Highly motivated and proactive, ready to step in and take initiative to ensure customers leave the store happy.
• A people person, ready to offer assistance with an approachable and empathetic manner
• Flexible to work late evening and weekends

Perks:

• Treat your loved ones to Family & Friends discounts twice a year!
• Get a free pair of prescription glasses every six months
• Work at our Adelaide Rundle Mall store, located in the heart of the Adelaide CBD along the iconic pedestrian shopping strip. With excellent public transport connections and easy access from nearby suburbs, commuting to work is convenient and enjoyable. Check out our store page here!
• Work with a supportive and energetic team in a fast-paced retail environment, with a strong focus on coaching, collaboration and celebrating the big wins together!
• The opportunity to learn about all things eyewear through training, including styling with our many frames on offer!
• A clear career trajectory with opportunities for management roles in the future

About Oscar Wylee

Oscar Wylee is a leading optometry and eyewear company with over 140 stores across Australia, New Zealand, and Canada, employing more than 1,000 team members worldwide.

Adelaide CBD offers a vibrant lifestyle with plenty to see and do before or after your shift. Enjoy retail shopping, cafes, cultural attractions and scenic city walks around Rundle Mall and surrounding streets.

We design our eyewear in-house, drawing inspiration from global fashion trends and delivering it directly from our manufacturers to our customers.

We're committed to providing exceptional patient care, affordable products, and meaningful career opportunities for our people.

Visit our website for more information!