Customer Service and Optical Assistant

Oscar Wylee Pty Ltd.; Ipswich City; On-site; AUD 42,000 - 64,000; Full time

Benefits offered by this job

Free prescription glasses

Family discounts

Training & career growth

Job summary

Oscar Wylee Pty Ltd. is seeking an Optical Assistant to deliver exceptional customer service and expert eyewear guidance in a fast-paced retail setting.

You will engage customers, offer styling advice, and help ensure every guest leaves satisfied, with opportunities for coaching and career growth within the Springfield store environment.

Qualifications

• Strong background in fast-paced retail settings.
• Excellent communication skills—clear and approachable for customers.
• Highly motivated and proactive with initiative to ensure customer satisfaction.

Responsibilities

• Actively engage with customers to identify eyewear needs and deliver top-notch service to exceed sales targets.
• Provide expert recommendations and styling advice to help customers find best frames.
• Bring a positive, energetic presence to the store and address customer queries and needs.
• Support fellow team members and contribute to a harmonious work environment.

Skills

Retail experience

Excellent communication

Proactive attitude

Empathetic approach

Job description

Join our team as an Optical Assistant, a dynamic and engaging role where you’ll aim to deliver exceptional customer service, and exceed sales targets. Your responsibilities will include:

• Actively engaging with customers to identify their eyewear needs and delivering top-notch service, aiming to go above and beyond to exceed sales targets.
• Provide expert recommendations and eyewear styling advice to customers, ensuring they find the best frames for them!
• Bringing a positive and energetic presence to the store everyday, making sure customers queries and needs are well and truly met
• Offeringyour support to fellow team members and contributing to a harmoniousand supportive work environment.

About You:

• Strong background in fast-paced retail settings
• Excellent communication skills - direct and easy for customers to understand.
• Highly motivated and proactive, ready to step in and take initiative to ensure customers leave the store happy.
• A people person, ready to offer assistance with an approachable and empathetic manner
• Flexible to work late evening and weekends

Perks:

• Get a free pair of prescription glasses every six months
• Treat your loved ones to Family & Friends discounts twice a year!
• Work at our Springfield store, located inside Orion Springfield Central Shopping Centre. With easy access from Springfield Train Station and over 3,000 car park spaces available, commuting is convenient. Enjoy a vibrant retail environment with cafés, dining, and entertainment options nearby. Check out our store page here!
• Work with a supportive and energetic team in a fast-paced retail environment, with a strong focus on coaching, collaboration and celebrating the big wins together!
• The opportunity to learn about all things eyewear through training, including styling with our many frames on offer!
• A clear career trajectory with opportunities for management roles in the future

About Oscar Wylee

Oscar Wylee is a leading optometry and eyewear company with over 140 stores across Australia, New Zealand, and Canada, employing more than 1,000 team members worldwide.

Located within Orion Springfield Central Shopping Centre, the Oscar Wylee Springfield store offers a vibrant retail environment with convenient access to shopping, dining, and entertainment options. Enjoy nearby cafés, restaurants, parks, and local attractions, making Springfield a great place to work and unwind.

We design our eyewear in-house, drawing inspiration from global fashion trends and delivering it directly from our manufacturers to our customers.

We’re committed to providing exceptional patient care, affordable products, and meaningful career opportunities for our people.

Visit our website for more information!