Customer Service and Optical Assistant- Adelaide (Rundle Mall)

Oscar Wylee; Adelaide; On-site; AUD 35,000 - 48,000; Part time

Benefits offered by this job

Family & Friends discounts

Free prescription glasses every six mo

Store in Adelaide CBD (Rundle Mall)

Coaching and team support

Eyewear styling training

Clear career progression

Job summary

Oscar Wylee in Adelaide is seeking an Optical Assistant to deliver exceptional customer service and help exceed sales targets. You will work closely with the Store Partner and Store Manager, gaining valuable commercial and operational experience in a dynamic retail environment.

Join a team that values coaching, collaboration and career progression. The role offers training in eyewear styling, a busy store in Rundle Mall and opportunities for advancement within Oscar Wylee.

Qualifications

• Experience in fast-paced retail environments.
• Excellent communication with customers.
• Proactive mindset and initiative.
• People person with approachable, empathetic manner.
• Willingness to work late evenings and weekends.

Responsibilities

• Actively engaging with customers to identify eyewear needs and deliver top-notch service.
• Provide expert recommendations and styling advice to help customers find the best frames.
• Bring a positive, energetic presence to the store and address customer queries.
• Support fellow team members and contribute to a harmonious work environment.

Skills

Customer service

Communication skills

Proactive

Team player

Flexible hours

Job description

Join our team as an Optical Assistant, a dynamic and engaging role where you’ll aim to deliver exceptional customer service, and exceed sales targets. Your responsibilities will include:

You and the team will look closely with our experienced Store Partner and Store Manager, gaining valuable commercial and operational experience. Our store is involved in our joint venture partnership, where we have had the opportunity to work alongside exceptional business leaders who have joined Oscar Wylee as part owners of our stores.

• Actively engaging with customers to identify their eyewear needs and delivering top-notch service, aiming to go above and beyond to exceed sales targets.
• Provide expert recommendations and eyewear styling advice to customers, ensuring they find the best frames for them!
• Bringing a positive and energetic presence to the store everyday, making sure customers queries and needs are well and truly met
• Offering your support to fellow team members and contributing to a harmonious and supportive work environment.

About You

• Strong background in fast-paced retail settings
• Excellent communication skills - direct and easy for customers to understand.
• Highly motivated and proactive, ready to step in and take initiative to ensure customers leave the store happy.
• A people person, ready to offer assistance with an approachable and empathetic manner
• Flexible to work late evening and weekends

Perks

• Treat your loved ones to Family & Friends discounts twice a year!
• Get a free pair of prescription glasses every six months
• Work at our Adelaide Rundle Mall store, located in the heart of the Adelaide CBD along the iconic pedestrian shopping strip. With excellent public transport connections and easy access from nearby suburbs, commuting to work is convenient and enjoyable. Check out our store page here!
• Work with a supportive and energetic team in a fast-paced retail environment, with a strong focus on coaching, collaboration and celebrating the big wins together!
• The opportunity to learn about all things eyewear through training, including styling with our many frames on offer!
• A clear career trajectory with opportunities for management roles in the future

About Oscar Wylee

Oscar Wylee is a leading optometry and eyewear company with over 140 stores across Australia, New Zealand, and Canada, employing more than 1,000 team members worldwide.

Adelaide CBD offers a vibrant lifestyle with plenty to see and do before or after your shift. Enjoy retail shopping, cafes, cultural attractions and scenic city walks around Rundle Mall and surrounding streets.

We design our eyewear in‑house, drawing inspiration from global fashion trends and delivering it directly from our manufacturers to our customers.

We’re committed to providing exceptional patient care, affordable products, and meaningful career opportunities for our people.

Visit our website for more information!