Customer Service and Optical Assistant - Tuggerah

LiveHire Limited; Central Coast Council; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Free glasses

Family discounts

Store at Westfield Tuggerah

Supportive team

Eyewear training

Career progression

Job summary

Oscar Wylee is seeking an Optical Assistant at our Westfield Tuggerah store on the Central Coast. You'll deliver exceptional customer service, identify eyewear needs, and strive to exceed sales targets.

You will provide styling advice, guide customers to the best frames, and work with a friendly team in a fast-paced retail environment. Flexibility for evenings and weekends is preferred.

Qualifications

• Strong background in fast-paced retail settings.
• Excellent communication skills—clear and customer-friendly.
• Highly motivated and proactive with initiative.
• Approachable and empathetic team player.

Responsibilities

• Engage with customers to identify eyewear needs and deliver top service.
• Provide expert recommendations and styling advice to help customers find the best frames.
• Maintain a positive, energetic store presence and address customer inquiries.
• Support team members and foster a harmonious work environment.

Skills

Retail experience

Communication

Proactive

People skills

Flexibility

Job description

Join our team as an Optical Assistant, a dynamic and engaging role where you’ll aim to deliver exceptional customer service, and exceed sales targets. Your responsibilities will include:

• Actively engaging with customers to identify their eyewear needs and delivering top-notch service, aiming to go above and beyond to exceed sales targets.
• Provide expert recommendations and eyewear styling advice to customers, ensuring they find the best frames for them!
• Bringing a positive and energetic presence to the store everyday, making sure customers queries and needs are well and truly met
• Offeringyour support to fellow team members and contributing to a harmoniousand supportive work environment.

About You:

• Strong background in fast-paced retail settings
• Excellent communication skills - direct and easy for customers to understand.
• Highly motivated and proactive, ready to step in and take initiative to ensure customers leave the store happy.
• A people person, ready to offer assistance with an approachable and empathetic manner
• Flexible to work late evening and weekends

Perks:

• Get a free pair of prescription glasses every six months
• Treat your loved ones to Family & Friends discounts twice a year!
• Work in our Westfield Tuggerah store, conveniently located on the Central Coast with easy access from nearby suburbs such as Ourimbah and Chittaway. Just a 10-minute walk from Tuggerah Station, with regular bus services and ample free parking available at the centre, commuting to and from the store is simple and stress free. Check out our store page here!
• Work with a supportive and energetic team in a fast-paced retail environment, with a strong focus on coaching, collaboration and celebrating the big wins together!
• The opportunity to learn about all things eyewear through training, including styling with our many frames on offer!
• A clear career trajectory with opportunities for management roles in the future

About Oscar Wylee

Oscar Wylee is a leading optometry and eyewear company with over 140 stores across Australia, New Zealand, and Canada, employing more than 1,000 team members worldwide.

Westfield Tuggerah offers a vibrant retail and dining destination with a wide variety of shopping, entertainment and food options. After your shift, you can explore the centre’s extensive range of stores, enjoy a meal in the outdoor restaurant precinct or catch up with friends at one of the many cafés and eateries nearby. Check out our store page here!

We design our eyewear in-house, drawing inspiration from global fashion trends and delivering it directly from our manufacturers to our customers.

We’re committed to providing exceptional patient care, affordable products, and meaningful career opportunities for our people.

Visit our website for more information!