Customer Service Consultant

Impact HR Group; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Impact HR Group is recruiting for a Customer Service & Logistics Coordinator role in Prestons, Australia, for a leading pet supply company. You will manage customer enquiries, process orders, and coordinate logistics to ensure smooth flow from entry to dispatch.

The position requires strong communication skills, the ability to manage multiple priorities, and attention to detail in a fast-paced environment. Join a supportive team focused on accuracy and customer satisfaction.

Qualifications

• Strong customer service with a proactive, solution-focused approach.
• Excellent communication via phone and email.
• Able to manage multiple priorities.
• Experience in logistics coordination or similar roles.
• High attention to detail and administrative accuracy.

Responsibilities

• Manage customer enquiries and provide timely, professional support.
• Process orders accurately and ensure flow from entry to dispatch.
• Coordinate logistics tasks, including carrier communication and follow-ups.
• Support warehouse and operations teams with updates.
• Handle invoicing queries and data integrity for billing.

Skills

Customer service

Logistics coordination

Communication

Multitasking

Attention to detail

Job description

Customer Service & Logistics Coordinator

Are you passionate about delivering exceptional customer service and ensuring smooth logistics operations? We are seeking a Customer Service & Logistics Coordinator to join our team in Prestons. This is a fantastic opportunity to work with a leading pet supply company and play a key role in their customer and operations success.

About the Role

• Manage customer enquiries and provide timely, professional support.
• Process orders accurately and ensure they flow seamlessly from entry to dispatch.
• Coordinate logistics tasks, including carrier communication, transport follow-ups, and consignment creation.
• Support warehouse and operations teams with accurate information and updates.
• Handle invoicing queries and maintain data integrity for smooth billing processes.

What We're Looking For

• Strong customer service skills with a proactive, solution-focused approach.
• Excellent communication skills (phone and email).
• Ability to manage multiple priorities
• Experience in logistics coordination or similar roles is highly desirable.
• High attention to detail and strong administrative skills.

Why Join Us?

• Work with a reputable brand in a great team
• Be part of a supportive team that values accuracy and customer satisfaction.
• Opportunity to contribute to continuous improvement and operational excellence.