Night Shift Incident Navigator - Emergency Vehicle Support

Car-Trek Australia; Melbourne; On-site; AUD 39,000 - 47,000; Full time

Benefits offered by this job

Fully paid training

Permanent role on higher hourly rate

Five weeks annual leave

Noble Park location

Job summary

The role includes a fully paid training program, progression to a permanent position at a higher hourly rate, and five weeks of annual leave in a supportive, flexible environment.

Qualifications

• Strong typing and clear communication.
• Patient demeanor with a solutions mindset.
• Experience in customer service or call centres is preferred.

Responsibilities

• Handle urgent and critical client requests with high service levels.
• Guide and assist customers during night shift while maintaining accuracy.
• Manage administrative tasks and maintain data in MS Office.

Skills

Articulate communication

Calm under pressure

Typing speed

MS Office & admin

Customer service experience

Rotating roster

Emergency handling

Tools

MS Office

Job description

The role includes a fully paid training program, progression to a permanent position at a higher hourly rate, and five weeks of annual leave in a supportive, flexible environment.