Call Centre Operator

Randstad - Business Support; Sydney; On-site; AUD 55,000 - 70,000; Full time

Job summary

Randstad Australia is seeking energetic Call Centre Agents to join a national Triple Zero (000) emergency hotline team in Sydney CBD. This full-time onsite role offers a fast-paced environment, a morning-focused roster, and the chance to make a life-saving impact every day.

You will triage inbound emergency calls, connect callers to Police, Fire and Ambulance, and work with a supportive, diverse team. Flexible rosters with a minimum 3 x 8 hour shifts per week, plus on‑the‑job training and

Qualifications

• Previous customer service or call centre experience.
• Ability to stay calm and focused under pressure.
• Good basic computer skills and fast typing.
• Strong spelling and knowledge of Australian states, territories, and cities.
• Ability to work a minimum of 3 x 8 hour shifts per week.

Responsibilities

• Handle high-volume inbound emergency calls and connect to ESOs.
• Ensure 100% quality and data accuracy on every call.
• Follow operational policies, procedures and structured response systems.
• Treat vulnerable callers with empathy, patience and consistency.
• Meet objectives through ongoing coaching, QA calibration and development.

Skills

Customer Service Experience

Calm Under Pressure

Computer Literacy

Australian Geography Knowledge

Job description

• Location: Full time onsite in Sydney CBD
• Work Type: Open to Part-Time or Full-Time Rosters (Minimum 3 x 8 hour shifts per week)
• Hours: 5am - 8am Start, 1pm - 4pm Finish (Monday - Sunday, Must have Flexibility)

Your New Company

Our client is an iconic Australian brand with a proud past and an even more exciting future. As they transform into a leading technology and telecommunications innovator, they are dedicated to helping customers, employees, and communities thrive in a connected world.

They are looking for energetic, passionate, and dedicated Call Centre Agents to join their vital national Triple Zero (000) emergency hotline team in Sydney CBD. This is a role where you can make a genuine, life‑saving impact every single day.

Why Join?

• Be the calm, reassuring voice supporting Australians on their most critical days.
• Access exclusive benefits and mental health resources whenever you need them.
• Perfect for morning people seeking a roster that matches their natural rhythm.
• Take advantage of morning shift penalty rates.
• You only need to work a minimum of 3 x 8 hour shifts per week, so perfect for those needing flexibility.
• Receive 3 weeks of intensive, expert on‑the‑job training to fully equip you for success.
• Become part of a welcoming, diverse, and inclusive team environment where everyone is safe, respected, and celebrated.
• Working Holiday and Temporary Visas encouraged to apply

About The Role

This is a high‑volume, fast‑paced, and deeply rewarding Call Centre environment. Operating with precision and an empathetic approach, your primary focus is to triage inbound emergency calls and connect callers to Emergency Service Organisations (ESOs), including Police, Fire, and Ambulance.

Your daily responsibilities will include:

• Handling high‑volume inbound emergency calls across Australia and connecting them quickly to the required emergency organisation.
• Ensuring 100% quality and data accuracy on every single connection to embed a high standard of service.
• Strictly adhering to operational policies, procedures, and structured response systems.
• Treating every vulnerable caller with a deeply empathetic, patient, and consistent approach.
• Managing your own work performance to meet set objectives while actively engaging in ongoing coaching, QA calibration, and development sessions.

About You

• Previous Customer Service, Call Centre, Contact Centre, Retail or Hospitality experience
• A proven ability to remain calm, focused, and methodical under pressure.
• Good basic computer skills with the ability to listen, type accurate notes, and cross‑reference information quickly.
• Strong spelling and a strong fundamental knowledge of Australian states, territories, and cities.
• Ability to work a minimum of 3 x 8 hour shifts per week, Monday - Sunday, it's okay if you are only available for a certain amount of days per week.

Mandatory Compliance Requirements

Due to the critical national infrastructure nature of this role, all successful candidates must fulfill the following prior to employment:

• Hold Australian Citizenship, Permanent Residency, or valid full‑time working rights.
• Successfully pass a National Criminal History Check.
• Successfully pass a pre‑employment hearing test.

We work flexibly and have zero tolerance for harassment of any kind.

When you apply, please feel free to share your pronouns and/or any reasonable adjustments needed to take part equitably during the recruitment process.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all.

We actively encourage applications from any background.