Call Centre Operator

Randstad; Sydney; On-site; AUD 44,000 - 55,000; Full time

Benefits offered by this job

Night shift penalties

3 shifts per week minimum

Comprehensive training program

Wellbeing resources

Visas encouraged to apply

Job summary

Randstad has a major opportunity with a national emergency hotline team in Sydney CBD. We are seeking energetic Call Centre Agents to triage inbound emergency calls, connect callers to Police, Fire and Ambulance, and provide calm, empathetic support during Australia’s most critical moments.

Roles are night-focused, with shifts from 8pm to 6am, minimum three days per week. Competitive hourly rate plus superannuation, penalties, and flexible rosters.

Qualifications

• Minimum 3 shifts per week, including nights.
• Previous customer service or call centre experience preferred.
• Must be able to pass a National Criminal History Check and a pre-employment hearing test.

Responsibilities

• Handle high-volume inbound emergency calls across Australia and connect callers to the required emergency organization.
• Ensure 100% quality and data accuracy on every single connection to embed a high standard of service.
• Strictly adhere to operational policies, procedures, and structured response systems.
• Treat every vulnerable caller with a deeply empathetic, patient, and consistent approach.
• Manage your own work performance to meet objectives and participate in coaching, QA calibration and development sessions.

Skills

Customer Service

Call Centre

Hospitality experience

Retail experience

Job description

• Work Type: Open to Part-Time or Full-Time Rosters (Minimum 3 days per week)
• Hours: 8pm - 10pm Start, 4am - 6am Finish (Monday - Sunday Flexibility)
• Salary: Competitive Hourly Rate + 12% Superannuation + Great Shift Penalties!

Your New Company

Our client is an iconic Australian brand with a proud past and an even more exciting future. As they transform into a leading technology and telecommunications innovator, they are dedicated to helping customers, employees, and communities thrive in a connected world.

They are looking for energetic, passionate, and dedicated Call Centre Agents to join their vital national Triple Zero (000) emergency hotline team in Sydney CBD. This is a role where you can make a genuine, life-saving impact every single day.

Call Centre Representative

• Location: Sydney CBD
• Work Type: Open to Part-Time or Full-Time Rosters (Minimum 3 days per week)
• Hours: 8pm - 10pm Start, 4am - 6am Finish (Monday - Sunday Flexibility)
• Salary: Competitive Hourly Rate + 12% Superannuation + Great Shift Penalties!

Your New Company

Our client is an iconic Australian brand with a proud past and an even more exciting future. As they transform into a leading technology and telecommunications innovator, they are dedicated to helping customers, employees, and communities thrive in a connected world.

They are looking for energetic, passionate, and dedicated Call Centre Agents to join their vital national Triple Zero (000) emergency hotline team in Sydney CBD. This is a role where you can make a genuine, life-saving impact every single day.

Why Join?

• Be the calm, reassuring voice supporting Australians on their most critical days.
• Access exclusive benefits and mental health resources whenever you need them.
• Perfect for night owls seeking a roster that matches their natural rhythm.
• Take advantage of lucrative night shift penalty rates.
• You only need to work 3 shifts per week minimum, so perfect for those needing flexibility.
• Receive 3 weeks of intensive, expert on-the-job training to fully equip you for success.
• Working Holiday and Temporary Visas encouraged to apply

About The Role

This is a high-volume, fast-paced, and deeply rewarding Call Centre environment. Operating with precision and an empathetic approach, your primary focus is to triage inbound emergency calls and connect callers to Emergency Service Organisations, including Police, Fire, and Ambulance.

Your daily responsibilities will include:

• Handling high-volume inbound emergency calls across Australia and connecting them quickly to the required emergency organization.
• Ensuring 100% quality and data accuracy on every single connection to embed a high standard of service.
• Strictly adhering to operational policies, procedures, and structured response systems.
• Treating every vulnerable caller with a deeply empathetic, patient, and consistent approach.
• Managing your own work performance to meet set objectives while actively engaging in ongoing coaching, QA calibration, and development sessions.

About You

• Previous Customer Service, Call Centre, Contact Centre, Retail or Hospitality experience
• Ability to work a minimum of 3 shifts per week (8 hours), Monday - Sunday, it's okay if you are only available for a certain amount of days per week.

Mandatory Compliance Requirements

Due to the critical national infrastructure nature of this role, all successful candidates must fulfill the following prior to employment:

• Hold Australian Citizenship, Permanent Residency, or valid full-time working rights.
• Successfully pass a National Criminal History Check.
• Successfully pass a pre-employment hearing test.

We work flexibly and have zero tolerance for harassment of any kind. When you apply, please feel free to share your pronouns and/or any reasonable adjustments needed to take part equitably during the recruitment process.