Customer Service Representative - Insurance

Placements24; Newlands; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Medical & retirement benefits

Training & development

Hybrid work environment

Job summary

Placements24 seeks a friendly Customer Service Representative to join a dedicated support team for an insurance client in Queenstown. You will be the first contact for policyholders, assisting with inquiries, processing service requests and resolving issues to ensure high customer satisfaction.

This hybrid role combines in-office collaboration with remote work days, offering training, development opportunities and a competitive salary based on experience.

Qualifications

• Previous experience in a customer service role (insurance preferred).
• Excellent communication and active listening skills required.
• Strong problem-solving abilities with a customer-centric mindset.
• Proficiency with CRM software and standard office tools.
• Ability to multitask and manage time in a dynamic environment.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Assist policyholders with policy changes, endorsements, renewals, and general information.
• Process service requests accurately and update data in the system.
• Troubleshoot and resolve customer issues with empathy, escalating complex cases when needed.
• Educate customers on policy benefits, coverage options and available services.
• Maintain detailed records of customer interactions and transactions.

Skills

Excellent communication

Active listening

Customer-centric approach

Multitasking

Time management

Problem-solving

Tools

CRM software

Office tools

Job description

About the Role

Our client is looking for a friendly and professional Customer Service Representative to join their dedicated support team in Queenstown . In this role, you will be the first point of contact for policyholders, assisting them with inquiries, processing service requests, and resolving issues related to their insurance policies. Your ability to provide empathetic and efficient service will be key to maintaining our client's high standards of customer satisfaction within the Eastern Cape . This hybrid position offers a structured work environment that combines essential in-office collaboration with the flexibility of remote work days, ensuring a balanced and productive experience.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.


• Assist policyholders with policy changes, endorsements, renewals, and general information.


• Process service requests accurately and efficiently, ensuring all data is updated in the system.


• Troubleshoot and resolve customer issues with patience and empathy, escalating complex cases when necessary.


• Educate customers on policy benefits, coverage options, and available services.


• Maintain detailed records of customer interactions and transactions.

Requirements

• Previous experience in a customer service role, preferably within the insurance sector.


• Excellent communication and active listening skills.


• Strong problem-solving abilities and a customer-centric approach.


• Proficiency in using customer relationship management (CRM) software and standard office tools.


• Ability to multitask and manage time effectively in a dynamic environment.

Benefits

• Competitive annual salary based on experience.


• Performance incentives and potential for bonuses.


• Comprehensive medical and retirement benefits package.


• Ongoing training and development opportunities to enhance customer service skills.


• A supportive hybrid work environment in Queenstown .