Customer Service Advisor

Micale Recruitment Pty Ltd; Sydney; On-site; AUD 45,000 - 65,000; Full time

Job summary

Micale Recruitment Pty Ltd client is seeking a proactive Customer Service Advisor on a temporary basis in Sydney. You will act as a conduit between customers and the workshop, maintain systems, and deliver clear updates on job progress.

The role emphasizes outstanding communication, adherence to safety standards, and accurate documentation. The ideal candidate will have strong administrative skills, experience in vehicle service environments, and proficiency with MS Office.

Qualifications

• Excellent communication and interpersonal skills.
• Able to work to strict deadlines and manage a busy workload.
• Awareness of health, safety and environment requirements.
• Experience in Automotive after sales/market (preferred).
• Trade qualified or related industry experience (preferred).

Responsibilities

• Act as a conduit between the Customer and the Workshop Controller to ensure a single point of contact for Customer work.
• Maintain systems and procedures for all facets of the role.
• Deliver outstanding customer communication, update customers on job progress, and handle cash sales transactions.
• Ensure documentation is completed and accurate.
• Manage quotations, check customer credit limits and payment guarantees, and identify payer type.
• Create and invoice work orders and allocate work to the workshop considering capacity.

Skills

Customer service

Communication

Time management

Problem solving

Relationship mgmt

MS Office

Tools

MS Office

Job description

We are delighted to partner with our client, a high-profile international company known for its prestigious brand of products and services. An outstanding opportunity has become available, on a temporary basis, for a highly motived and proactive individual to undertake the temporary role of Customer Service Advisor for. It is essential that this position provides outstanding customer service and demonstrates a positive “can-do” attitude at all times, going beyond a basic level of service!

Reporting to the Branch Manager your duties will include but not limited to:

• Act as a conduit between the Customer and the Workshop Controller to ensure a single point of contact for Customer work
• Ensure systems and procedures for all facets of your role are maintained
• Deliver exceptional customer communication – external and internal, keeping the customer up-to-date with the job progress, handling of cash sales transactions and conducting vehicle handover on completion of the work;
• Follow and adhere to the Company’s Dedicated Customer Service standards to ensure the customers’ requirements and expectations are met and all relevant documentation is completed and compiled accurately;
• Manage the quotation process, including checking customer credit limits and guarantees of payment; and identify applicable payer i.e. Warranty, Contracts, Cash Sale etc.
• Create and invoice work orders, add job lines and allocate work to the workshop with regard given to workshop booking capacity and planning of work load.

Key Competencies/Qualifications:

• Excellent communication skills and interpersonal skills
• Awareness and understanding of health, safety, and environment requirements;
• Effective time management skills and ability to meet strict deadlines;
• Proven organisation and administrative skills;
• Effective problem solving, negotiation and influencing skills
• Able to work on own initiative, within specific timeframes, in a high pressure environment;
• Able to drive positive business outcomes through relationship management initiatives.
• An understanding and experience in the Automotive after sales/market industry (preferred)
• Trade Qualified or relevant Commercial Vehicle or related industry experience (preferred)
• Experience with Commercial Vehicle Parts Systems (preferred)
• Demonstrated inventory management experience (preferred)
• Sound knowledge of MS Office Suite