Automotive Service Advisor

Placements24; Newlands; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive base salary plus bonuses

Manufacturer training and professional

Employee discounts on servicing and/..

Job summary

Placements24 is seeking an Automotive Service Advisor for a customer-focused role at a reputable service center in Queenstown. You will be the primary contact for customers, translating vehicle service needs into clear repair plans and ensuring a positive experience.

Responsibilities include greeting customers, documenting service requirements, presenting accurate estimates, scheduling, and coordinating with technicians to deliver smooth service and timely updates.

Qualifications

• Proven experience as an Automotive Service Advisor or similar.
• Strong knowledge of automotive systems and repairs.
• Excellent communication and customer service skills.
• Ability to multitask in a busy environment.
• Proficient with dealership management systems and basic computer skills.
• Professional demeanor and customer satisfaction focus.

Responsibilities

• Greet customers and record service requirements.
• Inspect vehicles with customers to identify needs and explain maintenance.
• Provide labor and parts estimates and obtain approval.
• Schedule service appointments and manage workflow.
• Communicate with technicians and provide customer updates.
• Process invoices and payments accurately.
• Build strong customer relationships through service.

Skills

Customer service

Communication skills

Automotive knowledge

DMS software

Tools

DMS software

Job description

About the Role

Our client is seeking a customer-focused and experienced Automotive Service Advisor to join their reputable service center in Queenstown . You will be the primary point of contact for customers, responsible for understanding their vehicle service needs, explaining necessary repairs, and ensuring a positive customer experience. This role is vital to our operations, bridging the gap between customers and our highly skilled technicians. We pride ourselves on transparency and professionalism, and we are looking for an individual who embodies these values, driving customer loyalty and ensuring the efficient operation of the service department.

Key Responsibilities

• Greet customers, listen to their concerns, and accurately record vehicle service requirements.
• Inspect vehicles with customers to identify needs and explain recommended maintenance and repairs clearly.
• Provide accurate estimates for labor and parts, and obtain customer approval for services.
• Schedule service appointments and manage the workflow of the service department.
• Communicate effectively with technicians to ensure smooth service delivery and provide updates to customers.
• Process service invoices and payments accurately.
• Build strong customer relationships based on trust and exceptional service.

Requirements

• Proven experience as an Automotive Service Advisor or in a similar customer-facing role.
• Strong knowledge of automotive systems and repair processes.
• Excellent communication, interpersonal, and customer service skills.
• Ability to multitask and manage time effectively in a busy environment.
• Proficiency with dealership management systems and basic computer skills.
• A professional demeanor and a commitment to customer satisfaction.

Benefits

• Competitive base salary plus performance-based bonuses.
• Opportunities for professional development and manufacturer training.
• Employee discounts on vehicle servicing and parts.
• A positive and collaborative work environment.
• Potential for career advancement within the automotive service industry.