Customer Service Advisor

seek.com.au; City of Melbourne; On-site; AUD 70,000 - 80,000; Full time

Benefits offered by this job

Health insurance discounts

Financial services

Novated leasing

EAP (Employee Assistance Program)

Job summary

Seek is seeking a proactive Service Advisor for our Somerton site to deliver a first-class customer experience in the transport industry. You will be the crucial link between customers, technicians and internal teams from booking to completion.

This permanent, full-time role offers stable hours, hands-on onboarding, and clear opportunities for career progression within a safety-first organisation. Competitive benefits and growth await in a dynamic team.

Qualifications

• Be the first point of contact for customers via phone, email and in person.
• Schedule service and repair work, prepare quotes and coordinate vehicle check-ins.
• Liaise with technicians and internal departments to provide timely updates and keep work on track.
• Identify and resolve workflow bottlenecks to ensure efficient service delivery.
• Complete warranty administration accurately and in line with manufacturer requirements.
• Build strong, long-term customer relationships by consistently meeting — and exceeding — service expectations.

Responsibilities

• Be the first point of contact for customers via phone, email and in person.
• Schedule service and repair work, prepare quotes and coordinate vehicle check-ins.
• Liaise with technicians and internal departments to provide timely updates and keep work on track.
• Identify and resolve workflow bottlenecks to ensure efficient service delivery.
• Complete warranty administration accurately and in line with manufacturer requirements.
• Build strong, long-term customer relationships by consistently meeting — and exceeding — service expectations.

Skills

Customer service

Communication skills

Time management

Organisational skills

Systems proficiency

Tools

CRM systems

Scheduling software

Job description

Join a fast-paced, customer-focused Service team where no two days are the same. We’re looking for a proactive and personable Service Advisor to join our Somerton site and play a key role in delivering a first-class customer experience within the transport industry.

As the face of our Service department, you’ll be the vital link between customers, technicians and internal teams. You’ll manage the service journey from booking to completion — keeping customers informed, work flowing efficiently and standards high. If you thrive in a busy environment, enjoy building relationships and take pride in delivering exceptional service, this role is for you.

This is a permanent, full-time opportunity offering stability, strong earning potential and long-term career growth within a supportive, safety-driven organisation.

About the Role

• Be the first point of contact for customers, handling enquiries via phone, email and in person
• Schedule service and repair work, prepare accurate quotes and coordinate vehicle check-ins
• Liaise closely with technicians and internal departments to provide timely updates and keep work on track
• Identify and resolve workflow bottlenecks to ensure efficient service delivery
• Complete warranty administration accurately and in line with manufacturer requirements
• Build strong, long-term customer relationships by consistently meeting — and exceeding — service expectations

What We Offer

• Competitive hourly rate of $35.00 – $40.00 + super + overtime, based on skills and experience
• Monthly staff support bonus recognising your contribution
• Permanent, full-time employment with shifts between 7:30am – 5:00pm, Monday to Friday + rotating Saturdays (half day shift)
• Comprehensive onboarding with hands-on training, including in-house and manufacturer-led programs
• Opportunity to work with globally recognised brands in the transport industry
• Genuine career development and progression opportunities within a growing business
• A strong safety-first culture
• Generous employee benefits including health insurance discounts, financial services, novated leasing and EAP support

About You

You’ll bring:

• A customer-first mindset and genuine passion for service excellence
• Strong communication skills and the ability to coordinate effectively with technicians and internal teams
• Confidence using multiple systems and technology in a fast-paced environment
• Excellent organisational and time-management skills, with the ability to prioritise competing demands

Ready to take the next step in your service career?