Client Relationship Coordinator – Trainee Service Advisor

Keema Automotive Group; City of Brisbane; On-site; AUD 52,000 - 66,000; Full time

Benefits offered by this job

Work-Life Balance

9-Day Fortnight

The Training Module

The Rewards

Job summary

Keema Automotive Group in Mt Gravatt is seeking a meticulous Client Relationship Coordinator – Trainee Service Advisor. You will be the face of our business, coordinating service bookings, logging precise requests, and translating workshop updates for customers.

No mechanical knowledge required; we value communication, accuracy, and a calm, friendly approach. We offer a structured training program, a Monday–Friday schedule, and a 9-day fortnight to balance weekends and work.

Qualifications

• Flawless attention to detail with accurate data entry and invoicing.
• Natural empathy and customer-focused communication under pressure.
• Strong computer literacy; experience with scheduling databases; Units software is a plus.

Responsibilities

• Welcoming guests and drop-off handoff.
• Accurate data entry into Units software.
• Translate workshop updates for customers.
• Provide proactive updates via phone and SMS.
• Explain final invoice and process payments.

Skills

Attention to detail

Empathy

Communication

Computer literacy

Tools

Units software

Job description

Client Relationship Coordinator – Trainee Service Advisor

Client Relationship Coordinator – Trainee Service Advisor

Location: Mt Gravatt
Work Type: Full Time
Classification: Trades & Services > Automotive Trades

• No Saturday work – Enjoy a rare, work-life balanced Monday to Friday lifestyle role.




• 9-Day Fortnight – Access a fortnightly RDO (conditions apply) to reclaim your weekends.




• Accuracy is key – Perfect for details-focused customer service or admin professionals.

About the Role

Are you a retail supervisor, hospitality professional, or customer service champion who prides themselves on getting things right the first time? We care about your communication skills and your attention to detail, not how much you know about engines.

We are looking for a meticulous communicator to join our team as a Trainee Service Advisor. In this role, you won't be fixing cars. Instead, you will be the face of our business—acting as the \"Guest Host\" and \"Technical Translator\" between our customers and our workshop team.

Because you will be managing service bookings, logging precise customer requests, and finalizing repair orders using our Units dealership system, accuracy and attention to detail are absolute critical keys to success in this role. If you have great energy and a sharp eye for detail, we will teach you the rest.

What We Offer You

• Work-Life Balance: Monday to Friday hours only. Enjoy your weekends with absolutely no Saturday shifts required.




• 9-Day Fortnight: Enjoy a regular day off every second week (conditions apply) to rest, run errands, or extend your weekend.




• The Training Module: A fully structured, step-by-step onboarding program that teaches you industry workflows, basic vehicle systems, and precise scheduling protocols.




• The Rewards: A reliable base salary package plus performance bonuses that reward your dedication to accuracy and customer satisfaction.

A Day in the Life

• Welcoming Guests: Greeting customers when they arrive to drop off their vehicles and making them feel at home.




• Accurate Data Entry (Units): Actively listening to customer concerns and accurately noting down their specific requests into our Units software so the mechanics know exactly what to look for.




• The \"Technical Translator\": Liaising with our qualified mechanics, translating workshop updates into plain English for the customer, and preparing precise, error-free cost estimates.




• Keeping in Touch: Providing proactive phone and SMS updates to customers throughout the day regarding their vehicle’s progress.




• The Handover: Explaining the final invoice clearly, processing payments accurately, and ensuring they leave with total peace of mind.

What You Bring to the Team

You do not need to know how to change a tyre to excel here. We are looking for:

• Flawless Attention to Detail: A habit of double-checking your work, keeping precise notes, and ensuring administrative and invoicing tasks are 100% accurate.




• Natural Empathy: A genuine passion for helping people and a calm, reassuring manner under pressure.




• Strong Computer Literacy: Confidence navigating scheduling databases. Prior experience using Units software is a massive advantage, but we will train the right detail-oriented person.




• Reliability: A valid Australian Driver’s License (Manual or Automatic) is essential for moving customer vehicles safely on-site.