Client-Facing Service & Admin Specialist (Flexible Hours)

Top Office Group; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Job summary

Top Office Group is seeking an experienced Customer Service & Administration Officer to join our Brisbane-based team in Wacol. You will be the first point of contact for customers, manage everyday administrative tasks and support seamless office operations.

You'll handle inquiries, process orders and invoices, coordinate service schedules, and liaise with internal teams to resolve issues with accuracy and efficiency. A can-do attitude and solid data entry skills are essential.

Qualifications

• 3–5 years of experience in customer service and office administration.
• Strong data entry skills with high accuracy.
• Experience with CRM systems and invoicing software (Xero and Pipeline preferable).
• Excellent organizational skills and ability to manage competing priorities.

Responsibilities

• Act as the first point of contact for calls, emails and inquiries.
• Triage inquiries and direct to appropriate teams.
• Process customer orders and invoices via CRM and Xero.
• Coordinate service schedules and diary bookings.
• Coordinate with internal teams to resolve customer queries and ensure follow-up.
• Provide general office administration and data entry support.

Skills

Customer service

Data entry

CRM systems

Invoicing

Office administration

Diary management

Tools

Xero

Pipeline CRM

Job description

Top Office Group is seeking an experienced Customer Service & Administration Officer to join our Brisbane-based team in Wacol. You will be the first point of contact for customers, manage everyday administrative tasks and support seamless office operations.

You'll handle inquiries, process orders and invoices, coordinate service schedules, and liaise with internal teams to resolve issues with accuracy and efficiency. A can-do attitude and solid data entry skills are essential.