Customer Service Administrator

ASSA ABLOY Global Solutions; City of Melbourne; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

SKIDATA in Port Melbourne is seeking a Customer Service Administrator to join our National Operations Centre. You will be the frontline for customer and technician inquiries, manage work orders, and support scheduling and invoicing.

The role offers a hybrid work model with 3 days on-site in Port Melbourne and opportunities to contribute to nationwide service delivery.

Qualifications

• 1–2 years' experience in customer service, administration, or a similar role.
• Certificate IV in Business or related qualification preferred.
• Strong communication and interpersonal skills.
• Excellent organisational skills and attention to detail.
• Ability to work independently and in a team.
• Experience with ServiceNow is an advantage.

Responsibilities

• Be the first point of contact for customers and technicians.
• Create, update, and close service work orders in ServiceNow.
• Allocate technicians to jobs and assist with scheduling.
• Audit and prepare work orders for invoicing and assist finance.
• Collaborate with operations, field service, and finance teams.
• Support spare parts quotations and orders.

Skills

Customer service

Communication

Interpersonal skills

Organisational skills

Education

Certificate IV in Business

Tools

ServiceNow

Job description

Select how often (in days) to receive an alert: Create Alert

• Customer Service & Contact Center Operations
• No Travel Required
• 15-May-2026

Are you ready to deliver exceptional customer experiences and play a key role in operational excellence?
At SKIDATA, we're leaders in cutting-edge access solutions, and we're looking for a proactive and detail-orientedCustomer Service Administratorto join our National Operations Centre team in Port Melbourne. If you thrive in dynamic environments, enjoy problem-solving, and want to contribute to a team that supports clients nationwide, this is your opportunity to make a real impact.

What You’ll Do

Customer Support:Be the first point of contact for customers and technicians, managing enquiries via phone, email, and customer portal.

Work Order Management:Create, update, and close service work orders in ServiceNow while ensuring accuracy and compliance.

Scheduling & Coordination:Allocate technicians to jobs, assist with preventative maintenance scheduling, and support project coordination tasks.

Administration & Invoicing:Audit and prepare work orders for invoicing, assist finance with accounts receivable, and support spare parts quotations and orders.

Collaboration:Work closely with operations, field service, and finance teams to ensure smooth service delivery and high customer satisfaction.

In this role, you'll be at the centre of SKIDATA's service operations, ensuring that every customer interaction is handled with professionalism and care.

What You Bring

1-2 years' experience in customer service, administration, or a similar role.

Certificate IV in Business, Telecommunications, or related qualification (preferred).

Strong communication and interpersonal skills.

Excellent organisational skills and attention to detail.

Ability to work independently and collaboratively in a team environment.

Experience withServiceNowor similar systems is an advantage.

A commitment to learning and adapting in a fast-paced environment.

What You Can Expect

Competitive compensation package.

A hybrid work model: 3 days onsite in Port Melbourne (with flexibility after successful completion of the initial 3-month training period).

A supportive, collaborative, and inclusive team environment.

The chance to build a career with a global brand at the forefront of access technology.

Innovative solutions at the cutting edge, a dynamic and forward-thinking work environment, and diverse opportunities - welcome to the world of SKIDATA. Join our strong, international team now and help shape the future of modern access solutions with your creativity and expertise. When you join our SKIDATA team, you'll also be part of the ASSA ABLOY Group, the global leader in access solutions. You'll have 62,000 colleagues in more than 70 different countries.