Service Scheduler

Dormakaba Australia And New Zealand; Townsville City; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Discounted Health Insurance

Wellbeing Committee focusing on Mental

WhereFit membership offering discounts

Job summary

Dormakaba Australia And New Zealand is seeking a highly organized Service Scheduler to support the Service team with scheduling, coordination and customer communication across a busy national operation. You'll work with Field Managers, technicians and subcontractors to ensure efficient service delivery, prioritise urgent work orders and provide accurate updates in our service management systems.

If you bring experience in scheduling, strong Excel skills and excellent stakeholder communication,

Qualifications

• Experience in scheduling, coordination or service administration within a service-based environment.
• Strong customer service and stakeholder communication skills.
• Advanced Microsoft Excel skills.

Responsibilities

• Schedule and coordinate service technicians and subcontractors daily.
• Manage customer communication including ETA updates and scheduling changes.
• Prioritise urgent, safety-related and customer-critical work orders.
• Support Field Managers with administrative coordination and reporting.
• Monitor work order progress and maintain updates in service management systems.

Skills

Scheduling

Coordination

Customer service

Microsoft Excel

Prioritisation

Attention to detail

Tools

Salesforce

CRM systems

Job description

We are looking for a highly organised Service Scheduler to support our Service team through effective scheduling, coordination and customer communication activities. Working closely with Field Managers, technicians, subcontractors and internal stakeholders, you will play a key role in ensuring efficient service delivery and positive customer outcomes across a busy national operation.

What you will do

• Schedule and coordinate service technicians and subcontractors across daily service activities
• Manage customer communication including ETA updates, attendance notifications and scheduling changes
• Prioritise urgent, safety-related and customer-critical work orders
• Support Field Managers with administrative coordination and reporting activities
• Monitor work order progress and maintain accurate updates within service management systems

What we require

• Previous experience in scheduling, coordination or service administration within a service-based environment
• Strong customer service and stakeholder communication skills
• Intermediate to advanced Microsoft Excel skills essential
• Ability to prioritise workloads and manage competing demands in a fast-paced environment
• High attention to detail and strong organisational skills

What we prefer

• Experience using Salesforce or similar customer relationship management (CRM) systems preferred
• Exposure to scheduling or workforce management systems
• Experience coordinating subcontractors or technicians highly regarded

What we offer

• Access to discounted Health Insurance
• ABC values awards
• Wellbeing Committee focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities
• WhereFit membership offering discounts on gyms, apparel and more

Who we are

We are at the heart of every place that matters. From automatic doors to cloud-based access solutions, we enable seamless movement in secure, safe, and sustainable spaces.

With over 16,000 employees worldwide, we are a global leader in access solutions across industries including healthcare, aviation, education, hospitality and more. We focus on innovation, collaboration, and creating real impact for our customers and communities.

At dormakaba, you're encouraged to take initiative, grow your skills, and build your career alongside a global team shaping the future of access.