Customer Service Officer

MPAU Human Resources; City of Melbourne; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Base salary + superannuation

Job summary

MPAU Human Resources invites applications for a permanent Customer Service Officer based in Melbourne. You will respond to inquiries, process orders, and coordinate with internal teams to ensure timely delivery while maintaining accurate records.

The role emphasizes quality service in an industrial/manufacturing environment and contributes to a growing team. Your profile should include strong communication, proficiency with Dynamics and Salesforce, and a proactive, team-focused mindset with

Qualifications

• Previous experience in a customer service or administrative role, preferably in the industrial or manufacturing sector.
• Strong communication skills, both verbal and written.
• Proficiency in Microsoft Dynamics, Salesforce.
• Exposure to Jet reports would be an advantage.
• Curious mindset and the ability to work through complex systems.
• Excellent organisational skills with a high level of detail.
• The ability to work effectively in a team environment.
• A proactive approach to problem-solving and a customer-centric mindset.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone and email.
• Process orders accurately and efficiently to meet customer expectations.
• Coordinate with internal teams to ensure timely delivery of products and services.
• Maintain up-to-date records of customer interactions and transactions.
• Handle customer complaints and provide appropriate solutions or alternatives.
• Assist in preparing reports and documentation as required.
• Identify opportunities to improve customer satisfaction and share feedback with the team.
• Support the team with general administrative tasks as needed.

Skills

Customer service

Communication skills

Teamwork

Attention to detail

Problem solving

Tools

Microsoft Dynamics

Salesforce

Jet Reports

Job description

This permanent role offers a competitive salary package and the opportunity to contribute to a customer-focused team.

Our client has been operating for 30 years across Australia and New Zealand, a leader in the interior design industry. They manufacture all of their own products in Australia and pride themselves on quality and level of service to their customers.

Description

• Respond promptly and professionally to customer inquiries via phone and email.
• Process orders accurately and efficiently to meet customer expectations.
• Coordinate with internal teams to ensure timely delivery of products and services.
• Maintain up-to-date records of customer interactions and transactions.
• Handle customer complaints and provide appropriate solutions or alternatives.
• Assist in preparing reports and documentation as required.
• Identify opportunities to improve customer satisfaction and share feedback with the team.
• Support the team with general administrative tasks as needed.

Profile

A successful Customer Service Officer should have:

• Previous experience in a customer service or administrative role, preferably in the industrial or manufacturing sector.
• Strong communication skills, both verbal and written.
• Proficiency in Microsoft Dynamics, Salesforce
• Exposure to Jet reports would be an advantage.
• A curious mindset and the ability to work through complex systems.
• Excellent organisational skills with a high level of attention to detail.
• The ability to work effectively in a team environment.
• A proactive approach to problem-solving and a customer-centric mindset.

Job Offer

• Base salary plus superannuation.
• Permanent full-time position in Epping.
• Opportunities to contribute to a growing team within the industrial and manufacturing industry.