Customer Service Administrator

seek.com.au; Caboolture; On-site; AUD 52,000 - 72,000; Full time

Job summary

Seek is seeking a Customer Service Administrator for a family-owned food manufacturer in Queensland. The role provides responsive customer support and accurate administrative assistance across the sales and marketing team.

You will handle enquiries, process requests, coordinate follow-ups and maintain records to ensure timely, consistent and professional service for customers. The candidate should have 1–3 years in a similar role and be proficient in Microsoft 365.

Qualifications

• 1–3 years of experience in a similar role.
• Confidence using Microsoft 365 applications and customer databases.
• Reliable and able to manage competing priorities.

Responsibilities

• Respond promptly and professionally to customer enquiries received by phone, email, online channels and in person.
• Identify customer needs, provide accurate information, and resolve routine enquiries at the first point of contact wherever possible.
• Record, monitor and follow up customer requests, complaints and commitments within agreed timeframes.
• Escalate complex, sensitive or unresolved matters to the appropriate team member while maintaining clear communication with the customer.
• Build positive customer relationships through respectful, reliable and solutions-focused service.
• Create and maintain accurate customer records, correspondence, forms and supporting documentation.
• Process orders, bookings, applications, invoices or other service requests in line with business procedures and delegated authority.
• Coordinate appointments, deliveries, internal referrals and follow-up actions with relevant teams.
• Prepare routine reports, spreadsheets and customer communications as required.
• Maintain orderly electronic and physical filing systems and protect confidential information.

Skills

Microsoft 365

Customer service

Communication

Organisation

Tools

CRM software

Job description

We are a family-owned food manufacturer dedicated to creating high-quality, handcrafted products. With a focus on top quality ingredients, we have built a reputation for excellence in the industry. Join our passionate team and be a part of our continued growth and success.

About the Role

The Customer Service Administrator provides responsive customer support and accurate administrative assistance across the sales and marketing team. The role is responsible for managing enquiries, processing customer requests and records, coordinating follow-up activities, and helping ensure customers receive timely, consistent and professional service.

Key Responsibilities

• Respond promptly and professionally to customer enquiries received by phone, email, online channels and in person.
• Identify customer needs, provide accurate information, and resolve routine enquiries at the first point of contact wherever possible.
• Record, monitor and follow up customer requests, complaints and commitments within agreed timeframes.
• Escalate complex, sensitive or unresolved matters to the appropriate team member while maintaining clear communication with the customer.
• Build positive customer relationships through respectful, reliable and solutions-focused service.
• Create and maintain accurate customer records, correspondence, forms and supporting documentation.
• Process orders, bookings, applications, invoices or other service requests in line with business procedures and delegated authority.
• Coordinate appointments, deliveries, internal referrals and follow-up actions with relevant teams.
• Prepare routine reports, spreadsheets and customer communications as required.
• Maintain orderly electronic and physical filing systems and protect confidential information.
• Demonstrated experience in customer service, administration or a comparable support role.
• Clear verbal and written communication skills, with the ability to adapt communication to different customers.
• Strong organisation, attention to detail and ability to manage competing priorities.
• Sound judgement and a calm, respectful approach to complaints and difficult enquiries.
• Ability to work independently, contribute to a team and follow established procedures

Qualifications & Experience

1–3 years of experience in a similar role, preferably in manufacturing or FMCG

Confidence using Microsoft 365 applications, customer databases and standard office systems.

Only shortlisted candidates will be contacted.