Customer Service Administration Assistant

Microway; Melbourne; Hybrid; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

MicroWay in Braeside, Melbourne is seeking a friendly Customer Service and Administration Assistant to join our team. You’ll work with the Sales Support Specialist to deliver professional customer service by phone and email, handle invoicing and order fulfilment, and keep accurate records in MYOB and CRM.

The role requires 1–2 years in office admin or customer service, proficiency in Excel, Word and Outlook, invoicing experience, and a high standard of communication and attention to detail.

Qualifications

• 1–2 years minimum in office admin or customer service.
• Proficient in Excel, Word and Outlook (intermediate to advanced).
• Experience with invoicing or ordering.
• MYOB experience is an advantage.
• Strong communication and interpersonal skills.
• High attention to detail and tech-savvy.
• Reliable and punctual.

Responsibilities

• Provide customer service via phone and email.
• Invoicing and order fulfilment (electronic only).
• Maintain CRM records and reports.
• Support the Sales and Finance teams.
• Other office duties as required.

Skills

Customer service

Office administration

Excel

Word

Outlook

MYOB

Attention to detail

Communication

Tools

MYOB

CRM

Job description

Customer Service Administration Assistant

MicroWay is a well-established software distribution company specialising in industry-leading AI powered eLearning software products. We're expanding our team and looking for a friendly,motivated customer service and administration assistant to join us.

About the Role

You’ll work closely with our Sales Support Specialist to provide professional, efficient and friendly customer service on the phone and via email to our customers. Arranging prompt fulfilment and invoicing of customer orders, whilst maintaining accurate records in MYOB and CRM. Contribute positively to the overall performance of the MicroWay team.

What You’ll Do

• Customer Service viaPhone andEmail
• Invoicing and order fulfilment (electronic only)
• Maintain CRM records and reports
• Support the Sales and Finance teams
• Other office duties asrequired

What You Need

• 1 - 2 Years min. experience in office admin and/or customer service
• Intermediate to advanced proficiency in Excel, Word and Outlook
• Experience withInvoicing or Ordering
• MYOB experience an advantage
• High standard of communication and interpersonal skills
• Excellent attention to detail
• Tech-savvy — you pick up new software quickly without hand-holding
• Consistent punctuality and reliability.

Salary

$65,000 – $80,000 per annum + Superannuation (reflecting experience)

Hours

Monday–Friday, 9:00 am – 5:30 pm
Work from home: Monday, Tuesday, Friday | Office: Wednesday & Thursday (Braeside)