Customer Experience Coordinators

DFP Recruitment; City of Brisbane; Hybrid; AUD 47,000 - 51,000; Full time

Benefits offered by this job

Hybrid work model after training

Brisbane CBD location

Permanent opportunities after 6 months

Onboarding and career development

Job summary

DFP Recruitment is seeking a Customer Experience Coordinator to support customers across Australia. This role offers 38 hours per week with a pathway to part-time casual shifts and a hybrid model after training, based in Brisbane CBD.

The position focuses on delivering outstanding service, coordinating end-to-end orders and liaising with internal teams to ensure on-time deliveries. Applicants should have strong communication and problem-solving skills and be eligible to work in Australia.

Qualifications

• Previous experience in customer service, customer support, order management or contact centre environments.
• Excellent verbal and written communication skills.
• Strong organisational skills with the ability to manage competing priorities.

Responsibilities

• Provide exceptional customer service via phone and email.
• Manage customer orders through the end-to-end order process, including order entry, amendments and transport coordination.
• Liaise with internal teams to ensure customer orders are delivered accurately and on time.
• Resolve customer enquiries and service issues promptly and professionally.
• Maintain accurate customer and order information within business systems.
• Conduct outbound customer communications where required.
• Identify opportunities to improve processes and enhance the customer experience.
• Contribute to a collaborative and high-performing team environment.

Skills

Customer service

Order management

Communication

Problem solving

Team collaboration

Tools

SAP

CRM

Microsoft Office

Job description

Are you passionate about delivering exceptional customer service and enjoy working in a fast-paced, collaborative environment? We're seeking a motivated Customer Experience Coordinator to join a high-performing team supporting customers across Australia. We have 2 positions currently available - 1 x 38 hours per week, the other commencing as 38 hours per week prior to transitioning to part-Time Casual position (15-20 hours per week)

You'll work on a rotating roster between 6:00am and 5:30pm, Monday to Friday, providing outstanding customer support while coordinating the end-to-end order process. Following your training period, you'll enjoy a hybrid working arrangement with up to two days per week working from home.

What's on offer?

• $34.58 per hour + super
• Hybrid work model after training
• Brisbane CBD location
• Potential permanent opportunitiesafter 6 months
• Supportive team culture with comprehensive onboarding
• Ongoing training and career development opportunities
• Opportunity to build your career within a stable and growing organisation

About the Role

As a Customer Experience Coordinator, you'll be the first point of contact for customers, ensuring enquiries are handled professionally while coordinating orders from receipt through to delivery. You'll work closely with internal stakeholders to deliver a seamless customer experience and contribute to continuous improvement initiatives.

Key Responsibilities

• Provide exceptional customer service via phone and email
• Manage customer orders through the end-to-end order process, including order entry, amendments and transport coordination
• Liaise with internal teams to ensure customer orders are delivered accurately and on time
• Resolve customer enquiries and service issues promptly and professionally
• Maintain accurate customer and order information within business systems
• Conduct outbound customer communications where required
• Identify opportunities to improve processes and enhance the customer experience
• Contribute to a collaborative and high-performing team environment

About You

You'll be a customer-focused professional who enjoys solving problems, building relationships and delivering quality outcomes.

To be successful, you'll bring:

• Previous experience in customer service, customer support, order management or contact centre environments
• Excellent verbal and written communication skills
• Strong organisational skills with the ability to manage competing priorities
• High attention to detail and accuracy
• A proactive approach to problem solving
• Confidence using Microsoft Office and business systems (experience with SAP, CRM or similar systems is advantageous)
• A collaborative attitude and commitment to delivering outstanding customer experiences
• Unrestricted working rights within Australia
• Flexible availability to work 38 hours per week with view to 15-20 hours per week, plus additional shifts as required.

If you're looking for a role where your customer service skills can make a real impact while offering flexibility, career development and a supportive team environment, we'd love to hear from you.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise [e-mail]1300 337 000and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.