Customer Service

Complete Recruitment Solutions Pty Ltd; Sydney; On-site; AUD 90,000 - 95,000; Full time

Benefits offered by this job

Onsite parking

Job summary

Complete Recruitment Solutions is seeking an experienced Customer Service professional for their busy operations team in Eastern Creek, NSW. You will be the primary point of contact for valued customers, coordinating communications, managing expectations, and ensuring smooth operations with regularly changing priorities.

Next year, you will contribute to projects to uplift and improve the function, handling inquiries via phone and email, and ensuring delivery arrangements are clear and up to

Qualifications

• Minimum of 2 years experience in a similar Customer Service role.
• Experience in manufacturing or construction product supply advantageous.
• Ability to communicate with and influence at different levels.
• Excellent computer literacy skills.
• Excellent time management skills.
• Strong attention to detail.
• Bright, energetic and enthusiastic demeanour.
• Ability to work under tight deadlines.
• Results oriented with a focus on customer service.

Responsibilities

• Respond to customer enquiries through phone and email.
• Make outbound calls to align all parties.
• Confirm delivery arrangements and communicate changes.
• Process orders and change requests.
• Generate and distribute customer correspondence.

Skills

Customer service

Time management

Attention to detail

Communication skills

Multitasking

Microsoft Office

Tools

Microsoft Office

Job description

Complete Recruitment Solutions – Eastern Creek NSW

• Fast paced role within a manufacturing and wholesaling business
• Join a global business that has been in operation for over 40 years
• Eastern Creek location. Full time permanent role

Customer Service

• Fast paced role within a manufacturing and wholesaling business
• Join a global business that has been in operation for over 40 years
• Eastern Creek location. Full time permanent role

About the Client

Our client is a well-established company based in Eastern Creek. They are a manufacturer of various metal products and they are busy.

They deliver their products all across the country, primarily through their own fleet of trucks and trailers.

About the Role

Our client has an opportunity for an experienced Customer Service team member to join their busy operations team.

Your responsibility will be to be the primary point of contact for valued customers by coordinating customer communications, managing expectations and going above and beyond to keep everything running smoothly and efficiently and ensuring customers are kept up to date with any changes.

This is a busy role and one with regularly changing priorities.

On top of this, next year, you will be a part of projects to uplift and improve the function.

Your new role will include:

• Responding to customer enquiries through phone and email
• Making outbound calls to ensure all parties are on the same page
• Confirming delivery arrangements and sharing any changes
• Processing orders and any change requests
• Generating and distributing any customer correspondence

About You

We are looking for an experienced and dedicated Customer Service professional who is friendly, personable and has expert skills in juggling multiple priorities and ever changing and fast paced environment.

This role will suit a can-do person who enjoys being that go to person and assisting in all areas as needed. It will ideally suit someone who has experience in a similar role.

Our client is looking for the following key skills:

• A minimum of 2 years experience in a similar Customer Service Role role
• Knowledge of the manufacturing or construction products supply industry
• Ability to communicate with and influence at different levels
• Excellent computer literacy skills.
• Excellent time management skills
• Strong attention to detail
• Bright, energetic and enthusiastic demeanour
• Ability to work under tight deadlines
• Results orientated with a focus on customer service

What's on Offer

• $90 - $95k plus Super
• Full time and permanent role within a stable and friendly workplace
• Eastern Creek location
• Onsite parking