Customer Service Team Leader

Complete Recruitment Solutions Pty Ltd; Blacktown; On-site; AUD 80,000 - 90,000; Full time

Benefits offered by this job

Onsite parking

Office based role (no WFH)

Job summary

Complete Recruitment Solutions – Blacktown NSW is seeking a Customer Service Team Leader to manage a 4-person team in a manufacturing environment. The role is full-time (38 hours per week) with the responsibility to ensure accurate, timely, and consistent service for every customer call.

You will lead daily rosters, staff training, and KPI monitoring while also handling calls and processing orders when required. A stable, family-owned business offering growth and support.

Qualifications

• Minimum 2 years experience in Customer Service Team Leader role.
• Experience in a manufacturing environment is desirable but not essential.
• Experience in a B2B/wholesale business is essential.

Responsibilities

• Provide team leadership and mentoring to a team of 4.
• Manage daily workload rosters, leave and cover.
• Lead team training, cross-skilling and upskilling.
• Conduct performance management.
• Set clear service standards and monitor performance.
• Handle escalated calls and order processing when needed.
• Drive continuous improvement initiatives.
• Take on other duties to support the team and function.

Skills

Team Leadership

Manufacturing experience

B2B experience

KPI setting

Service level improvement

Communication skills

Job description

Complete Recruitment Solutions – Blacktown NSW

$80,000 - $90,000 a year

Full time, Permanent

• Rewarding & challenging role within a manufacturing environment
• Join a family owned business that values employees
• Blacktown location
• Full time role - 38 hours per week

Customer Service Team Leader

• Rewarding & challenging role within a manufacturing environment
• Join a family owned business that values employees
• Blacktown location
• Full time role - 38 hours per week
• $80 - $90k plus super depending on experience

Exciting new role to manage the Customer Service Team for an established and growing manufacturing business. Stable and supportive employer.

About the Client

Join a family-owned business that has been a leader in the Agricultural Industry for nearly 30 years.

Based in Blacktown, they manufacture on site in a clean manufacturing environment and the office is well laid out, spacious, with floor to ceiling windows and more importantly, this business has a history of long tenures within their team.

This is a professional place to work where you are valued and trusted to do your job well.

About the Role

This is a newly created role and our client has an opportunity for an experienced Customer Service Team Leader to join their friendly and professional Australian team of around 60 people.

Your responsibility will be to lead the team of 4 day to day to ensure each customer gets outstanding service that is accurate, timely and consistent service every time they call.

This is a working Team Leader role so as well as leading the team, you will also take calls and process orders when needed.

Your new role will include:

• Providing team leadership and mentoring to a team of 4.
• Manage daily workload rosters, leave and cover
• Team training, cross-skilling and upskilling
• Performance management
• Set clear service standards and monitor performance
• Handle any escalated calls
• Continuous improvement
• Other duties as needed to support the team and function

About You

We are looking for a passionate Customer Service Superstar who is friendly, professional and takes pride in building strong teams within Customer Service and motivating your team to go above and beyond on every call.

Our client is looking for the following key skills:

• A minimum of 2 years experience in Customer Service Team Leader role
• Experience from a manufacturing environment is desirable, but not essential
• Experience in a B2B role is essential as this is a wholesale business
• A current driver’s license and your own reliable vehicle are essential to get to and from work due to a lack of public transport
• Experience setting and monitoring KPI’s
• A strong track record of improving service levels
• Clear and friendly communication skills at all levels

What's on Offer

• $80,000 - $90,000 per year plus super depending on experience
• The ability to create the function from scratch and set up things you know work well
• An excellent opportunity to create, uplift and suggest improvements in a successful manufacturing business
• A long term opportunity with a stable and supportive employer
• Blacktown location
• Onsite parking
• Please note: This is an office based position and no WFH is available for this position